Freshdesk
NPM · @PIPEWORX/MCP-FRESHDESK · 2 COMPONENTS
Freshdesk MCP Pack — helpdesk ticket and contact management via Freshdesk API v2.
Available components
Last scanned (11 hours ago)
Scores higher than 81% of npm servers
Category CRM and Sales
How this component scores in each security and reliability category. Every signal is checked automatically from public evidence about the published package, including repeated runs of it in an isolated sandbox, and we only credit what we can confirm. How we score → Why this is hard to score →
Supply Chain Security100
- No malware found by supply-chain analysis.Pass
- No known CVEs affecting this package version or its production dependencies.Pass
- No install/post-install scripts declared.Pass
- No production dependencies, so there is no dependency health to assess. View diagnostics → Pass
Provenance & Transparency97
- Source repository is publicly reachable at the declared URL. View diagnostics → Pass
- Cryptographically verified build provenance (signed, bound to pipeworx-io/mcp-freshdesk). View diagnostics → Pass
- Clear OSI-approved license (MIT).Pass
- Actively maintained (last published 3 days ago).Pass
- Disclosure check failed: no security disclosure policy was found in the source repository. See how to fix → Fail
Schema Quality & AI Usability77
- AI-judged instruction clarity (excellent).Pass
- Tool/resource definitions use about 572 tokens (~114/item across 5 items; 5 tools + 0 resources), lean.Pass
- Usage-examples check failed: none of the tools include examples. See how to fix → Fail
Stability & Change Management23
- Stability observed for 7 of 30 days with no destabilising changes; credit accrues until the full window elapses.Partial
Tool Coverage100
- 100% of tools have a non-trivial description (not blank, and not just the tool's name).Pass
- 100% of tool parameters carry a description.Pass
Tool Safety100
- No prompt-injection markers were found in the server instructions, tool names or descriptions we captured.Pass
- We read all 5 captured tool definition(s), and no name or description among them implies an irreversible operation.Pass
- An AI judge read all 6 captured unit(s) of tool text and found none that tries to manipulate the model reading it.Pass
Capabilities100
- Implements a supported MCP spec version (2025-11-25); the latest is 2026-07-28.Pass
Every change we have recorded for this component, newest first. Security-relevant changes are always shown. ▲ marks a change for the better, ▼ a change for the worse; unmarked changes are neutral.
- 5 Nov 26 0
- Security disclosure: unverified → fail ▼ functional
- 4 Nov 26 0
- Security disclosure: fail → unverified ▼ functional
- 3 Nov 26 +16
- Malware scan: unverified → pass ▲ security
- 2 Nov 26 −13
- Malware scan: pass → unverified ▼ security
- Security disclosure: unverified → fail ▼ functional
- Stability: unverified → 0.13 ▲ functional
- Package version: 0.2.0 → 0.2.1 functional
- 31 Oct 26 0
- Security disclosure: fail → unverified ▼ functional
- 29 Oct 26 81
First indexed and scored.
Diagnostic detail from the automated scan of this channel: what the scanner observed at each step, so you can see exactly where a check passed or failed. It is informational only and never changes the trust score.
Captured 5 Nov 2026 · Analysed npm/@pipeworx/mcp-freshdesk@0.2.1
Provenance Verified
A signed build attestation was found and verified, binding this exact artifact to the source repository it claims to come from.
| Result | Verified |
|---|---|
| Ecosystem | npm |
| Reason | Verified |
| Discovered via | Registry attestation endpoint |
| Source repo | pipeworx-io/mcp-freshdesk |
| Certificate issuer | https://token.actions.githubusercontent.com |
| Certificate SAN | https://github.com/pipeworx-io/mcp-freshdesk/.github/workflows/publish.yml@refs/heads/main |
| Rekor log index | 3637319628 |
| Predicate type | SLSA build provenance https://slsa.dev/provenance/v1 |
| Subject digest | sha512:c2c21d812d7e926ae74966820697d7c826bded6fc1903c4060ba8dacd4ae3b7765519578f8e1437f6451cf2559791f49b6fb7e8d29dcdbb2b01615c83 |
Background: How many MCP packages publish verified provenance →
Dependencies 0 packages
| Packages resolved | 0 |
|---|---|
| Tree resolution | Complete |
Background: SBOMs and build attestations, explained →
The tools this component advertises to a client, with an estimated token cost for each. Expand a tool to see its parameters and schema. The per-tool counts are indicative and are not scored directly; the schema's total context footprint is one signal in Schema Quality & AI Usability. A tool's description is untrusted text the model reads on every call, which is what makes this list a security surface and not just an inventory: how tool poisoning works →
freshdesk_get_contact ~65
Get full contact details by ID including name, email, phone, company, address, and ticket history.
| Name | Type | Req | Description |
|---|---|---|---|
| _apiKey | string | yes | Freshdesk API key |
| _domain | string | yes | Freshdesk subdomain |
| id | number | yes | Contact ID |
No output schema declared.
No examples provided.
freshdesk_get_ticket ~67
Get full ticket details by ID including subject, status, priority, description, conversations, attachments, and resolution notes.
| Name | Type | Req | Description |
|---|---|---|---|
| _apiKey | string | yes | Freshdesk API key |
| _domain | string | yes | Freshdesk subdomain |
| id | number | yes | Ticket ID |
No output schema declared.
No examples provided.
freshdesk_list_contacts ~90
List customer contacts. Returns name, email, phone, company, and contact ID for filtering and pagination.
| Name | Type | Req | Description |
|---|---|---|---|
| _apiKey | string | yes | Freshdesk API key |
| _domain | string | yes | Freshdesk subdomain |
| page | number | – | Page number for pagination (default 1) |
| per_page | number | – | Results per page (default 30, max 100) |
No output schema declared.
No examples provided.
freshdesk_list_tickets ~198
List support tickets filtered by status (e.g., "open", "closed") and priority (e.g., "1" for urgent). Returns ticket ID, subject, status, priority, and requester.
| Name | Type | Req | Description |
|---|---|---|---|
| _apiKey | string | yes | Freshdesk API key |
| _domain | string | yes | Freshdesk subdomain (e.g., "mycompany" for mycompany.freshdesk.com) |
| filter | string | – | Predefined filter: new_and_my_open, watching, spam, deleted (default: new_and_my_open) |
| order_by | string | – | Sort by: created_at, due_by, updated_at, status (default: created_at) |
| order_type | string | – | Sort order: asc or desc (default: desc) |
| page | number | – | Page number for pagination (default 1) |
| per_page | number | – | Results per page (default 30, max 100) |
No output schema declared.
No examples provided.
freshdesk_search_tickets ~99
Search tickets by query (e.g., "status:2 AND priority:3" or keyword text). Returns matching ticket ID, subject, status, and priority.
| Name | Type | Req | Description |
|---|---|---|---|
| _apiKey | string | yes | Freshdesk API key |
| _domain | string | yes | Freshdesk subdomain |
| query | string | yes | Search query in Freshdesk syntax (e.g., "status:2", "priority:1 AND type:'Question'") |
No output schema declared.
No examples provided.
How do I install the Freshdesk MCP server?
Freshdesk runs locally as an npm package, launched with npx -y @pipeworx/mcp-freshdesk. Ready-made configuration for Claude, Cursor, VS Code, Codex and 5 more is on this page, copied from each client's own documentation.
npm · @pipeworx/mcp-freshdesk
claude mcp add pipeworx-io-freshdesk -- npx -y @pipeworx/mcp-freshdesk
What is the Freshdesk MCP server?
Freshdesk is an MCP server listed in the public MCP registry as io.github.pipeworx-io/freshdesk. Freshdesk MCP Pack, helpdesk ticket and contact management via Freshdesk API v2. This page covers its npm package (@pipeworx/mcp-freshdesk).
Is the Freshdesk MCP server safe to use?
Freshdesk scores 84 out of 100 on VerifyMCP. We found no known CVEs affecting it as of 5 November 2026. It declares no install or post-install scripts. Its build provenance is signed and verified. That is a record of what we were able to check automatically, not an endorsement. The category breakdown on this page shows every signal behind the number, including the ones we could not confirm.
What tools does the Freshdesk MCP server expose?
Freshdesk exposes 5 tools: freshdesk_list_tickets, freshdesk_get_ticket, freshdesk_search_tickets, freshdesk_list_contacts, freshdesk_get_contact. Their descriptions and schemas cost roughly 519 tokens of context every time the server is loaded.
Is the Freshdesk MCP server still maintained?
Freshdesk is still listed as active in the MCP registry. We last reached this channel on 5 November 2026. Those dates come from our own scans of the registry and the channel itself, not from anything the publisher announced.
What licence is the Freshdesk MCP server under?
Freshdesk declares the MIT licence, which is OSI-approved. That covers the source only, and says nothing about the cost of any service it calls.