# Freshdesk (npm · @pipeworx/mcp-freshdesk)

Freshdesk MCP Pack — helpdesk ticket and contact management via Freshdesk API v2.

- Trust score: 84/100 (high trust)
- Change this week: +3
- Registry status: active
- Liveness: live
- Owner verified: no
- Last scored: 2026-11-05

## Components

- remote · `gateway.pipeworx.io`: 70/100, [markdown](https://verifymcp.io/servers/pipeworx-io-freshdesk/freshdesk-mcp.md), [page](https://verifymcp.io/servers/pipeworx-io-freshdesk/freshdesk-mcp)
- npm · `@pipeworx/mcp-freshdesk`: 84/100 (this document), [markdown](https://verifymcp.io/servers/pipeworx-io-freshdesk/pipeworx-mcp-freshdesk.md), [page](https://verifymcp.io/servers/pipeworx-io-freshdesk/pipeworx-mcp-freshdesk)

## Channel facts

- Registry: `npm`
- Package: `@pipeworx/mcp-freshdesk`
- Version: `0.2.1`
- Transport: `stdio`

## Trust breakdown

How this component scores in each security and reliability category. Every signal is checked automatically from public evidence about the published package, including repeated runs of it in an isolated sandbox, and we only credit what we can confirm. Scores are 0–100 per category. Scoring method: https://verifymcp.io/docs/scoring (what has changed: https://verifymcp.io/docs/scoring/changelog)

Scored 2026-11-05.

- **Supply Chain Security**: 100/100
  - No malware found by supply-chain analysis.
  - No known CVEs affecting this package version or its production dependencies.
  - No install/post-install scripts declared.
  - No production dependencies, so there is no dependency health to assess.
- **Provenance & Transparency**: 97/100
  - Source repository is publicly reachable at the declared URL.
  - Cryptographically verified build provenance (signed, bound to pipeworx-io/mcp-freshdesk).
  - Clear OSI-approved license (MIT).
  - Actively maintained (last published 3 days ago).
  - Disclosure check failed: no security disclosure policy was found in the source repository.
- **Schema Quality & AI Usability**: 77/100
  - AI-judged instruction clarity (excellent).
  - Tool/resource definitions use about 572 tokens (~114/item across 5 items; 5 tools + 0 resources), lean.
  - Usage-examples check failed: none of the tools include examples.
- **Stability & Change Management**: 23/100
  - Stability observed for 7 of 30 days with no destabilising changes; credit accrues until the full window elapses.
- **Tool Coverage**: 100/100
  - 100% of tools have a non-trivial description (not blank, and not just the tool's name).
  - 100% of tool parameters carry a description.
- **Tool Safety**: 100/100
  - No prompt-injection markers were found in the server instructions, tool names or descriptions we captured.
  - We read all 5 captured tool definition(s), and no name or description among them implies an irreversible operation.
  - An AI judge read all 6 captured unit(s) of tool text and found none that tries to manipulate the model reading it.
- **Capabilities**: 100/100
  - Implements a supported MCP spec version (2025-11-25); the latest is 2026-07-28.

## Install

### How do I install the Freshdesk MCP server?

Freshdesk runs locally as an npm package, launched with npx -y @pipeworx/mcp-freshdesk. Ready-made configuration for Claude, Cursor, VS Code, Codex and 5 more is on this page, copied from each client's own documentation.

### Claude

```bash
claude mcp add pipeworx-io-freshdesk -- npx -y @pipeworx/mcp-freshdesk
```

### Cursor

```json
{
  "mcpServers": {
    "pipeworx-io-freshdesk": {
      "command": "npx",
      "args": [
        "-y",
        "@pipeworx/mcp-freshdesk"
      ]
    }
  }
}
```

### VS Code

```json
{
  "servers": {
    "pipeworx-io-freshdesk": {
      "command": "npx",
      "args": [
        "-y",
        "@pipeworx/mcp-freshdesk"
      ]
    }
  }
}
```

### Codex

```bash
codex mcp add pipeworx-io-freshdesk -- npx -y @pipeworx/mcp-freshdesk
```

### opencode

```json
{
  "$schema": "https://opencode.ai/config.json",
  "mcp": {
    "pipeworx-io-freshdesk": {
      "type": "local",
      "command": [
        "npx",
        "-y",
        "@pipeworx/mcp-freshdesk"
      ],
      "enabled": true
    }
  }
}
```

### OpenClaw

```bash
openclaw mcp add pipeworx-io-freshdesk --command npx --arg -y --arg @pipeworx/mcp-freshdesk
```

### Hermes

```yaml
mcp_servers:
  pipeworx-io-freshdesk:
    command: "npx"
    args: ["-y", "@pipeworx/mcp-freshdesk"]
```

### Netclaw

```json
{
  "McpServers": {
    "pipeworx-io-freshdesk": {
      "Transport": "stdio",
      "Command": "npx",
      "Arguments": [
        "-y",
        "@pipeworx/mcp-freshdesk"
      ]
    }
  }
}
```

### Vellum

```bash
assistant mcp add pipeworx-io-freshdesk -t stdio -c npx -a -y @pipeworx/mcp-freshdesk
```

### Other

```json
{
  "mcpServers": {
    "pipeworx-io-freshdesk": {
      "command": "npx",
      "args": [
        "-y",
        "@pipeworx/mcp-freshdesk"
      ]
    }
  }
}
```

## Changelog

Every change recorded for this component, newest first. Days that predate change tracking, or that we cannot explain, say so: "we were watching and nothing happened" and "we were not watching" are different claims.

### 2026-11-05 (score 84, 0)

- [functional regression] Security disclosure: unverified → fail

### 2026-11-04 (score 84, 0)

- [functional regression] Security disclosure: fail → unverified

### 2026-11-03 (score 84, +16)

- [security improvement] Malware scan: unverified → pass

### 2026-11-02 (score 68, −13)

- [security regression] Malware scan: pass → unverified
- [functional regression] Security disclosure: unverified → fail
- [functional improvement] Stability: unverified → 0.13
- [functional] Package version: 0.2.0 → 0.2.1

### 2026-10-31 (score 81, 0)

- [functional regression] Security disclosure: fail → unverified

### 2026-10-29 (score 81)

First indexed and scored.

## MCP tools (5)

### `freshdesk_list_tickets` (~198 tokens)

List support tickets filtered by status (e.g., "open", "closed") and priority (e.g., "1" for urgent). Returns ticket ID, subject, status, priority, and requester.

Input parameters:

- `_apiKey` (string, required): Freshdesk API key
- `_domain` (string, required): Freshdesk subdomain (e.g., "mycompany" for mycompany.freshdesk.com)
- `filter` (string): Predefined filter: new_and_my_open, watching, spam, deleted (default: new_and_my_open)
- `order_by` (string): Sort by: created_at, due_by, updated_at, status (default: created_at)
- `order_type` (string): Sort order: asc or desc (default: desc)
- `page` (number): Page number for pagination (default 1)
- `per_page` (number): Results per page (default 30, max 100)

### `freshdesk_get_ticket` (~67 tokens)

Get full ticket details by ID including subject, status, priority, description, conversations, attachments, and resolution notes.

Input parameters:

- `_apiKey` (string, required): Freshdesk API key
- `_domain` (string, required): Freshdesk subdomain
- `id` (number, required): Ticket ID

### `freshdesk_search_tickets` (~99 tokens)

Search tickets by query (e.g., "status:2 AND priority:3" or keyword text). Returns matching ticket ID, subject, status, and priority.

Input parameters:

- `_apiKey` (string, required): Freshdesk API key
- `_domain` (string, required): Freshdesk subdomain
- `query` (string, required): Search query in Freshdesk syntax (e.g., "status:2", "priority:1 AND type:'Question'")

### `freshdesk_list_contacts` (~90 tokens)

List customer contacts. Returns name, email, phone, company, and contact ID for filtering and pagination.

Input parameters:

- `_apiKey` (string, required): Freshdesk API key
- `_domain` (string, required): Freshdesk subdomain
- `page` (number): Page number for pagination (default 1)
- `per_page` (number): Results per page (default 30, max 100)

### `freshdesk_get_contact` (~65 tokens)

Get full contact details by ID including name, email, phone, company, address, and ticket history.

Input parameters:

- `_apiKey` (string, required): Freshdesk API key
- `_domain` (string, required): Freshdesk subdomain
- `id` (number, required): Contact ID

## Diagnostics

Captured diagnostic sections: Provenance, Dependencies. The full working is on the page: https://verifymcp.io/servers/pipeworx-io-freshdesk/pipeworx-mcp-freshdesk#diagnostics

## Score history

- 2026-11-05: 84
- 2026-11-04: 84
- 2026-11-03: 84
- 2026-11-02: 68
- 2026-11-01: 81
- 2026-10-31: 81
- 2026-10-30: 81
- 2026-10-29: 81

## Common questions

### What is the Freshdesk MCP server?

Freshdesk is an MCP server listed in the public MCP registry as io.github.pipeworx-io/freshdesk. Freshdesk MCP Pack, helpdesk ticket and contact management via Freshdesk API v2. This page covers its npm package (@pipeworx/mcp-freshdesk).

### Is the Freshdesk MCP server safe to use?

Freshdesk scores 84 out of 100 on VerifyMCP. We found no known CVEs affecting it as of 5 November 2026. It declares no install or post-install scripts. Its build provenance is signed and verified. That is a record of what we were able to check automatically, not an endorsement. The category breakdown on this page shows every signal behind the number, including the ones we could not confirm.

### What tools does the Freshdesk MCP server expose?

Freshdesk exposes 5 tools: freshdesk_list_tickets, freshdesk_get_ticket, freshdesk_search_tickets, freshdesk_list_contacts, freshdesk_get_contact. Their descriptions and schemas cost roughly 519 tokens of context every time the server is loaded.

### Is the Freshdesk MCP server still maintained?

Freshdesk is still listed as active in the MCP registry. We last reached this channel on 5 November 2026. Those dates come from our own scans of the registry and the channel itself, not from anything the publisher announced.

### What licence is the Freshdesk MCP server under?

Freshdesk declares the MIT licence, which is OSI-approved. That covers the source only, and says nothing about the cost of any service it calls.

### What did VerifyMCP test on the Freshdesk MCP server?

VerifyMCP ran 16 checks on Freshdesk, covering Malware scan, Known CVEs, Install scripts, Dependency health and 12 more. Endpoint Security and Transport & Reachability do not apply to an npm package, so they were not tested. The score does not measure everything, and the scoring documentation lists what it leaves out.

## Links

- npm package: https://www.npmjs.com/package/@pipeworx/mcp-freshdesk
- Socket report: https://socket.dev/npm/package/@pipeworx/mcp-freshdesk
- Repository: https://github.com/pipeworx-io/mcp-freshdesk
- Website: https://pipeworx.io/packs/freshdesk
- Changelog RSS feed: https://verifymcp.io/servers/pipeworx-io-freshdesk/pipeworx-mcp-freshdesk.xml
- Changelog JSON feed: https://verifymcp.io/servers/pipeworx-io-freshdesk/pipeworx-mcp-freshdesk/changelog.json
- Trust report (JSON): https://verifymcp.io/servers/pipeworx-io-freshdesk/pipeworx-mcp-freshdesk.json
- HTML version of this page: https://verifymcp.io/servers/pipeworx-io-freshdesk/pipeworx-mcp-freshdesk