Freshdesk

OCI · GHCR.IO/WYRE-TECHNOLOGY/FRESHDESK-MCP:V1.0.8 · SCANNED AUG 22

MCP server for Freshdesk — tickets, contacts, companies, agents, groups, and knowledge base.

Available components

oci · ghcr.io/wyre-technology/freshdesk-mcp:v1.0.8 42

+5 this week 42 42 Trust /100

Trust breakdown (6 categories)

How this component scores in each security and reliability category. Every signal is checked automatically from public evidence about the published package, including repeated runs of it in an isolated sandbox, and we only credit what we can confirm. How we score →

Supply Chain Security0

Malware scan not yet available for this package.Unverified
Known CVEs could not be checked: this artifact ships no SBOM, so there is no dependency list to read. Publishing one would let us assess it.Unverified
Install-script risk not yet assessed.Unverified
Dependency health could not be checked: this artifact ships no SBOM, so there is no dependency list to read. Publishing one would let us assess it.Unverified

Provenance & Transparency32

Source repository is publicly reachable at the declared URL. View diagnostics → Pass
Provenance check failed: no build-provenance attestation is published. See how to fix → View diagnostics → Fail
License check failed: the license (NOASSERTION) isn't a recognized OSI-approved license. See how to fix → Fail
Actively maintained (last published 8 days ago).Pass
Disclosure check failed: no security disclosure policy was found in the source repository. See how to fix → Fail

Schema Quality & AI Usability86

100% of prompts and resources have a non-trivial description (not blank, and not just the item's name).Pass
AI-judged instruction clarity (excellent).Pass
Tool/resource definitions use about 4313 tokens (~65/item across 66 items; 66 tools + 0 resources), lean.Pass
Usage-examples check failed: none of the tools include examples. See how to fix → Fail

Stability & Change Management30

Stability observed for 9 of 30 days with no destabilising changes; credit accrues until the full window elapses.Partial

Tool Coverage88

100% of tools have a non-trivial description (not blank, and not just the tool's name).Pass
63% of tool parameters carry a description.Partial

Capabilities100

Implements a supported MCP spec version (2025-11-25); the latest is 2026-07-28.Pass

Unverified: 1 category

A category scored 0 because we could not verify it: a data source with nothing on this package, evidence we could not reach, or a check we could not run. We only credit what we can confirm.

Install

Add this component to your MCP client. Where a client-specific snippet is available, pick your client below and copy it straight into your config; otherwise use the connection detail shown.

oci · ghcr.io/wyre-technology/freshdesk-mcp:v1.0.8

Claude Codex opencode Hermes Other

# add to Claude Code

claude mcp add wyre-technology-freshdesk-mcp -- docker run --rm -i ghcr.io/wyre-technology/freshdesk-mcp:v1.0.8

# add to Codex CLI

codex mcp add wyre-technology-freshdesk-mcp -- docker run --rm -i ghcr.io/wyre-technology/freshdesk-mcp:v1.0.8

// opencode.json

{
  "$schema": "https://opencode.ai/config.json",
  "mcp": {
    "wyre-technology-freshdesk-mcp": {
      "type": "local",
      "command": [
        "docker",
        "run",
        "--rm",
        "-i",
        "ghcr.io/wyre-technology/freshdesk-mcp:v1.0.8"
      ],
      "enabled": true
    }
  }
}

# ~/.hermes/config.yaml

mcp_servers:
  wyre-technology-freshdesk-mcp:
    command: "docker"
    args: ["run", "--rm", "-i", "ghcr.io/wyre-technology/freshdesk-mcp:v1.0.8"]

// mcp.json

{
  "mcpServers": {
    "wyre-technology-freshdesk-mcp": {
      "command": "docker",
      "args": [
        "run",
        "--rm",
        "-i",
        "ghcr.io/wyre-technology/freshdesk-mcp:v1.0.8"
      ]
    }
  }
}

Changelog

Every change we have recorded for this component, newest first. Security-relevant changes are always shown. ▲ marks a change for the better, ▼ a change for the worse; unmarked changes are neutral.

22 Aug 26 +5
- Stability: unverified → 0.30 ▲ functional
13 Aug 26 37

First indexed and scored.

Show 1 earlier entry Hide earlier entries

Diagnostics

Diagnostic detail from the automated scan of this channel: what the scanner observed at each step, so you can see exactly where a check passed or failed. It is informational only and never changes the trust score.

Captured 22 Aug 2026 · Analysed oci/ghcr.io/wyre-technology/freshdesk-mcp:v1.0.8

Provenance No attestation

The registry publishes no build provenance for this version, so there is nothing to verify.

Result	No attestation
Ecosystem	oci
Reason	No attestation published

MCP tools · 66 exposed · ~4,313 tokens

The tools this component advertises to a client, with an estimated token cost for each. Expand a tool to see its parameters and schema. The per-tool counts are indicative and are not scored directly; the schema's total context footprint is one signal in Schema Quality & AI Usability.

Tool Tokens

freshdesk_agents_create ~140

Create an agent. Requires email and ticket_scope (1=Global, 2=Group, 3=Restricted).

Input Output Examples

Name	Type	Req	Description
email	string	yes	Agent email (required)
group_ids	array	–	Groups the agent belongs to
occasional	boolean	–	True for occasional (part-time) agents
role_ids	array	–	Roles assigned to the agent
signature	string	–	HTML signature
ticket_scope	number	yes	1=Global access, 2=Group access, 3=Restricted access
type	string	–	Agent type, e.g. "support_agent", "field_agent"

No output schema declared.

No examples provided.

freshdesk_agents_delete ~65

⚠ DESTRUCTIVE — IRREVERSIBLE. Deletes an agent, downgrading them to a contact and freeing their agent seat. Their ticket history is preserved but agent access is removed. Confirm with the user before invoking.

Input Output Examples

Name	Type	Req	Description
id	number	yes	Agent ID

No output schema declared.

No examples provided.

freshdesk_agents_get ~26

Get a single agent by ID.

Input Output Examples

Name	Type	Req	Description
id	number	yes	Agent ID

No output schema declared.

No examples provided.

freshdesk_agents_list ~82

List agents (single page) with optional filters and pagination.

Input Output Examples

Name	Type	Req	Description
email	string	–	Filter by exact email
page	number	–	1-based page number
perPage	number	–	Records per page (max 100)
state	string	–	Filter by state, e.g. "fulltime", "occasional"

No output schema declared.

No examples provided.

freshdesk_agents_me ~26

Get the agent that owns the current API key (connectivity / identity check).

Input Output Examples

Input schema present but exposes no named parameters.

No output schema declared.

No examples provided.

freshdesk_agents_update ~80

Update an agent (any subset of fields).

Input Output Examples

Name	Type	Req	Description
group_ids	array	–	–
id	number	yes	Agent ID
occasional	boolean	–	–
role_ids	array	–	–
signature	string	–	–
ticket_scope	number	–	1=Global, 2=Group, 3=Restricted

No output schema declared.

No examples provided.

freshdesk_business_hours_get ~31

Get a single business-hours configuration by ID.

Input Output Examples

Name	Type	Req	Description
id	number	yes	Business-hours configuration ID

No output schema declared.

No examples provided.

freshdesk_business_hours_list ~17

List all business-hours configurations.

Input Output Examples

Input schema present but exposes no named parameters.

No output schema declared.

No examples provided.

freshdesk_canned_responses_get_folder ~34

Get a single canned-response folder (includes its responses).

Input Output Examples

Name	Type	Req	Description
id	number	yes	Folder ID

No output schema declared.

No examples provided.

freshdesk_canned_responses_list_folders ~21

List all canned-response folders.

Input Output Examples

Input schema present but exposes no named parameters.

No output schema declared.

No examples provided.

freshdesk_canned_responses_list_responses ~32

List the canned responses inside a folder.

Input Output Examples

Name	Type	Req	Description
id	number	yes	Folder ID

No output schema declared.

No examples provided.

freshdesk_companies_autocomplete ~31

Lightweight company lookup by name fragment.

Input Output Examples

Name	Type	Req	Description
name	string	yes	Company name fragment to match

No output schema declared.

No examples provided.

freshdesk_companies_create ~102

Create a company.

Input Output Examples

Name	Type	Req	Description
account_tier	string	–	–
custom_fields	object	–	–
description	string	–	–
domains	array	–	Email domains that map to this company
health_score	string	–	–
industry	string	–	–
name	string	yes	Company name (required, unique)
note	string	–	–
renewal_date	string	–	ISO-8601 renewal date

No output schema declared.

No examples provided.

freshdesk_companies_delete ~58

⚠ DESTRUCTIVE — IRREVERSIBLE. Permanently deletes a company. Associated contacts are detached but not deleted. This action cannot be undone. Confirm with the user before invoking.

Input Output Examples

Name	Type	Req	Description
id	number	yes	Company ID

No output schema declared.

No examples provided.

freshdesk_companies_get ~27

Get a single company by ID.

Input Output Examples

Name	Type	Req	Description
id	number	yes	Company ID

No output schema declared.

No examples provided.

freshdesk_companies_list ~48

List companies (single page) with optional pagination.

Input Output Examples

Name	Type	Req	Description
page	number	–	1-based page number
perPage	number	–	Records per page (max 100)

No output schema declared.

No examples provided.

freshdesk_companies_search ~47

Search companies using the Freshdesk query language.

Input Output Examples

Name	Type	Req	Description
page	number	–	1-based page number
query	string	yes	Freshdesk query string, without surrounding quotes

No output schema declared.

No examples provided.

freshdesk_companies_update ~97

Update a company (any subset of fields).

Input Output Examples

Name	Type	Req	Description
account_tier	string	–	–
custom_fields	object	–	–
description	string	–	–
domains	array	–	–
health_score	string	–	–
id	number	yes	Company ID
industry	string	–	–
name	string	–	–
note	string	–	–
renewal_date	string	–	–

No output schema declared.

No examples provided.

freshdesk_contacts_autocomplete ~33

Lightweight contact lookup by name or email fragment.

Input Output Examples

Name	Type	Req	Description
term	string	yes	Name or email fragment to match

No output schema declared.

No examples provided.

freshdesk_contacts_create ~126

Create a contact. Requires name plus one of email/phone/mobile/twitter_id.

Input Output Examples

Name	Type	Req	Description
address	string	–	–
company_id	number	–	–
custom_fields	object	–	–
email	string	–	–
job_title	string	–	–
language	string	–	–
mobile	string	–	–
name	string	yes	Contact name
other_emails	array	–	–
phone	string	–	–
tags	array	–	–
time_zone	string	–	–
twitter_id	string	–	–

No output schema declared.

No examples provided.

freshdesk_contacts_get ~26

Get a single contact by ID.

Input Output Examples

Name	Type	Req	Description
id	number	yes	Contact ID

No output schema declared.

No examples provided.

freshdesk_contacts_hard_delete ~86

⚠ DESTRUCTIVE — IRREVERSIBLE. Permanently deletes a contact and their data. This cannot be undone. The contact must usually be soft-deleted first unless force is set. Confirm with the user before invoking.

Input Output Examples

Name	Type	Req	Description
force	boolean	–	Force-delete even if the contact is not soft-deleted first
id	number	yes	Contact ID

No output schema declared.

No examples provided.

freshdesk_contacts_list ~98

List contacts (single page) with optional filters and pagination.

Input Output Examples

Name	Type	Req	Description
company_id	number	–	Filter by company ID
email	string	–	Filter by exact email
page	number	–	1-based page number
perPage	number	–	Records per page (max 100)
state	string	–	Filter by state, e.g. "verified", "unverified", "blocked", "deleted"

No output schema declared.

No examples provided.

freshdesk_contacts_make_agent ~65

⚠ HIGH-IMPACT. Promotes a contact to a full agent, granting them helpdesk access and consuming an agent seat. Reversible by deleting/downgrading the agent. Confirm with the user before invoking.

Input Output Examples

Name	Type	Req	Description
id	number	yes	Contact ID

No output schema declared.

No examples provided.

freshdesk_contacts_merge ~97

⚠ HIGH-IMPACT. Merges one or more secondary contacts into a primary contact, folding their tickets and identities together. The secondary contacts are consumed by the merge. Confirm with the user before invoking.

Input Output Examples

Name	Type	Req	Description
contact	object	–	Optional identity fields to retain from the primary contact
primary_contact_id	number	yes	The contact that survives the merge
secondary_contact_ids	array	yes	Contacts folded into the primary

No output schema declared.

No examples provided.

freshdesk_contacts_restore ~27

Restore a previously soft-deleted contact.

Input Output Examples

Name	Type	Req	Description
id	number	yes	Contact ID

No output schema declared.

No examples provided.

freshdesk_contacts_search ~58

Search contacts using the Freshdesk query language (e.g. "email:jane@acme.com").

Input Output Examples

Name	Type	Req	Description
page	number	–	1-based page number
query	string	yes	Freshdesk query string, without surrounding quotes

No output schema declared.

No examples provided.

freshdesk_contacts_send_invite ~30

Send a portal activation invite to a contact.

Input Output Examples

Name	Type	Req	Description
id	number	yes	Contact ID

No output schema declared.

No examples provided.

freshdesk_contacts_soft_delete ~59

⚠ HIGH-IMPACT. Soft-deletes (deactivates) a contact, removing them from active views. Reversible via freshdesk_contacts_restore. Confirm with the user before invoking.

Input Output Examples

Name	Type	Req	Description
id	number	yes	Contact ID

No output schema declared.

No examples provided.

freshdesk_contacts_update ~94

Update a contact (any subset of fields).

Input Output Examples

Name	Type	Req	Description
address	string	–	–
company_id	number	–	–
custom_fields	object	–	–
email	string	–	–
id	number	yes	Contact ID
job_title	string	–	–
mobile	string	–	–
name	string	–	–
phone	string	–	–
tags	array	–	–

No output schema declared.

No examples provided.

freshdesk_groups_create ~119

Create an agent group.

Input Output Examples

Name	Type	Req	Description
agent_ids	array	–	Agents in the group
auto_ticket_assign	boolean	–	Enable round-robin auto-assignment
business_hour_id	number	–	Business-hours config to apply
description	string	–	–
escalate_to	number	–	Agent ID to escalate unassigned tickets to
name	string	yes	Group name (required)
unassigned_for	string	–	Escalation delay, e.g. "30m", "1h", "12h"

No output schema declared.

No examples provided.

freshdesk_groups_delete ~61

⚠ DESTRUCTIVE — IRREVERSIBLE. Permanently deletes an agent group. Tickets assigned to the group are unassigned from it. This action cannot be undone. Confirm with the user before invoking.

Input Output Examples

Name	Type	Req	Description
id	number	yes	Group ID

No output schema declared.

No examples provided.

freshdesk_groups_get ~26

Get a single group by ID.

Input Output Examples

Name	Type	Req	Description
id	number	yes	Group ID

No output schema declared.

No examples provided.

freshdesk_groups_list ~48

List agent groups (single page) with optional pagination.

Input Output Examples

Name	Type	Req	Description
page	number	–	1-based page number
perPage	number	–	Records per page (max 100)

No output schema declared.

No examples provided.

freshdesk_groups_update ~86

Update an agent group (any subset of fields).

Input Output Examples

Name	Type	Req	Description
agent_ids	array	–	–
auto_ticket_assign	boolean	–	–
business_hour_id	number	–	–
description	string	–	–
escalate_to	number	–	–
id	number	yes	Group ID
name	string	–	–
unassigned_for	string	–	–

No output schema declared.

No examples provided.

freshdesk_navigate ~147

Discover Freshdesk tools by domain. Returns the tool names and descriptions for the selected domain (tickets, contacts, companies, etc.). All tools are callable at any time — this is a help/discovery aid, not a prerequisite.

Input Output Examples

Name	Type	Req	Description
domain	string	yes	The domain to explore: - tickets: ticket CRUD, search, replies, notes, conversations - contacts: contact CRUD, search, merge, agent promotion, invites - companies: company CRUD, search, autocomplete…

No output schema declared.

No examples provided.

freshdesk_sla_create ~104

Create an SLA policy. sla_target, applicable_to, and escalation are free-form objects matching the Freshdesk SLA schema.

Input Output Examples

Name	Type	Req	Description
applicable_to	object	–	Conditions for which tickets the policy applies to
description	string	–	–
escalation	object	–	Escalation configuration for response/resolution breaches
name	string	yes	Policy name (required)
sla_target	object	–	Per-priority response/resolution targets keyed by priority level

No output schema declared.

No examples provided.

freshdesk_sla_list ~16

List all SLA policies.

Input Output Examples

Input schema present but exposes no named parameters.

No output schema declared.

No examples provided.

freshdesk_sla_update ~63

Update an SLA policy.

Input Output Examples

Name	Type	Req	Description
applicable_to	object	–	–
description	string	–	–
escalation	object	–	–
id	number	yes	SLA policy ID
name	string	–	–
sla_target	object	–	–

No output schema declared.

No examples provided.

freshdesk_solutions_articles_create ~103

Create an article in a folder.

Input Output Examples

Name	Type	Req	Description
description	string	yes	HTML article body (required)
folder_id	number	yes	Parent folder ID
seo_data	object	–	SEO metadata
status	number	yes	1=Draft, 2=Published
tags	array	–	–
title	string	yes	Article title (required)
type	number	–	1=Permanent, 2=Workaround

No output schema declared.

No examples provided.

freshdesk_solutions_articles_delete ~52

⚠ DESTRUCTIVE — IRREVERSIBLE. Permanently deletes a solution article. This action cannot be undone. Confirm with the user before invoking.

Input Output Examples

Name	Type	Req	Description
id	number	yes	Article ID

No output schema declared.

No examples provided.

freshdesk_solutions_articles_get ~29

Get a single solution article by ID.

Input Output Examples

Name	Type	Req	Description
id	number	yes	Article ID

No output schema declared.

No examples provided.

freshdesk_solutions_articles_list ~29

List a folder's articles.

Input Output Examples

Name	Type	Req	Description
folder_id	number	yes	Parent folder ID

No output schema declared.

No examples provided.

freshdesk_solutions_articles_update ~78

Update a solution article.

Input Output Examples

Name	Type	Req	Description
description	string	–	–
id	number	yes	Article ID
seo_data	object	–	–
status	number	–	1=Draft, 2=Published
tags	array	–	–
title	string	–	–
type	number	–	–

No output schema declared.

No examples provided.

freshdesk_solutions_categories_create ~52

Create a solution category.

Input Output Examples

Name	Type	Req	Description
description	string	–	–
name	string	yes	Category name (required)
visible_in_portals	array	–	Portal IDs this category is visible in

No output schema declared.

No examples provided.

freshdesk_solutions_categories_delete ~59

⚠ DESTRUCTIVE — IRREVERSIBLE. Permanently deletes a solution category and all of its folders and articles. This action cannot be undone. Confirm with the user before invoking.

Input Output Examples

Name	Type	Req	Description
id	number	yes	Category ID

No output schema declared.

No examples provided.

freshdesk_solutions_categories_get ~29

Get a single solution category by ID.

Input Output Examples

Name	Type	Req	Description
id	number	yes	Category ID

No output schema declared.

No examples provided.

freshdesk_solutions_categories_list ~24

List all solution categories (top level of the knowledge base).

Input Output Examples

Input schema present but exposes no named parameters.

No output schema declared.

No examples provided.

freshdesk_solutions_categories_update ~50

Update a solution category.

Input Output Examples

Name	Type	Req	Description
description	string	–	–
id	number	yes	Category ID
name	string	–	–
visible_in_portals	array	–	–

No output schema declared.

No examples provided.

freshdesk_solutions_folders_create ~92

Create a folder under a category.

Input Output Examples

Name	Type	Req	Description
category_id	number	yes	Parent category ID
company_ids	array	–	Required when visibility is 4
description	string	–	–
name	string	yes	Folder name (required)
visibility	number	–	1=All, 2=Logged-in users, 3=Agents, 4=Selected companies

No output schema declared.

No examples provided.

On this page

Handy links

Scoring key

80+ high trust
60–79 medium
below 60 low

How we score

Score history · last 30 days

13 Aug 22 Aug

Day	Score
13 Aug	37
14 Aug	37
15 Aug	37
16 Aug	37
17 Aug	37
18 Aug	37
19 Aug	37
20 Aug	37
21 Aug	37
22 Aug	42