Freshdesk

OCI · GHCR.IO/WYRE-TECHNOLOGY/FRESHDESK-MCP:V1.0.8 · SCANNED AUG 22

MCP server for Freshdesk — tickets, contacts, companies, agents, groups, and knowledge base.

Available components

oci · ghcr.io/wyre-technology/freshdesk-mcp:v1.0.8 42

+5 this week 42 42 Trust /100

Trust breakdown (6 categories)

How this component scores in each security and reliability category. Every signal is checked automatically from public evidence about the published package, including repeated runs of it in an isolated sandbox, and we only credit what we can confirm. How we score →

Supply Chain Security0

Malware scan not yet available for this package.Unverified
Known CVEs could not be checked: this artifact ships no SBOM, so there is no dependency list to read. Publishing one would let us assess it.Unverified
Install-script risk not yet assessed.Unverified
Dependency health could not be checked: this artifact ships no SBOM, so there is no dependency list to read. Publishing one would let us assess it.Unverified

Provenance & Transparency32

Source repository is publicly reachable at the declared URL. View diagnostics → Pass
Provenance check failed: no build-provenance attestation is published. See how to fix → View diagnostics → Fail
License check failed: the license (NOASSERTION) isn't a recognized OSI-approved license. See how to fix → Fail
Actively maintained (last published 8 days ago).Pass
Disclosure check failed: no security disclosure policy was found in the source repository. See how to fix → Fail

Schema Quality & AI Usability86

100% of prompts and resources have a non-trivial description (not blank, and not just the item's name).Pass
AI-judged instruction clarity (excellent).Pass
Tool/resource definitions use about 4313 tokens (~65/item across 66 items; 66 tools + 0 resources), lean.Pass
Usage-examples check failed: none of the tools include examples. See how to fix → Fail

Stability & Change Management30

Stability observed for 9 of 30 days with no destabilising changes; credit accrues until the full window elapses.Partial

Tool Coverage88

100% of tools have a non-trivial description (not blank, and not just the tool's name).Pass
63% of tool parameters carry a description.Partial

Capabilities100

Implements a supported MCP spec version (2025-11-25); the latest is 2026-07-28.Pass

Unverified: 1 category

A category scored 0 because we could not verify it: a data source with nothing on this package, evidence we could not reach, or a check we could not run. We only credit what we can confirm.

Install

Add this component to your MCP client. Where a client-specific snippet is available, pick your client below and copy it straight into your config; otherwise use the connection detail shown.

oci · ghcr.io/wyre-technology/freshdesk-mcp:v1.0.8

Claude Codex opencode Hermes Other

# add to Claude Code

claude mcp add wyre-technology-freshdesk-mcp -- docker run --rm -i ghcr.io/wyre-technology/freshdesk-mcp:v1.0.8

# add to Codex CLI

codex mcp add wyre-technology-freshdesk-mcp -- docker run --rm -i ghcr.io/wyre-technology/freshdesk-mcp:v1.0.8

// opencode.json

{
  "$schema": "https://opencode.ai/config.json",
  "mcp": {
    "wyre-technology-freshdesk-mcp": {
      "type": "local",
      "command": [
        "docker",
        "run",
        "--rm",
        "-i",
        "ghcr.io/wyre-technology/freshdesk-mcp:v1.0.8"
      ],
      "enabled": true
    }
  }
}

# ~/.hermes/config.yaml

mcp_servers:
  wyre-technology-freshdesk-mcp:
    command: "docker"
    args: ["run", "--rm", "-i", "ghcr.io/wyre-technology/freshdesk-mcp:v1.0.8"]

// mcp.json

{
  "mcpServers": {
    "wyre-technology-freshdesk-mcp": {
      "command": "docker",
      "args": [
        "run",
        "--rm",
        "-i",
        "ghcr.io/wyre-technology/freshdesk-mcp:v1.0.8"
      ]
    }
  }
}

Changelog

Every change we have recorded for this component, newest first. Security-relevant changes are always shown. ▲ marks a change for the better, ▼ a change for the worse; unmarked changes are neutral.

22 Aug 26 +5
- Stability: unverified → 0.30 ▲ functional
13 Aug 26 37

First indexed and scored.

Show 1 earlier entry Hide earlier entries

Diagnostics

Diagnostic detail from the automated scan of this channel: what the scanner observed at each step, so you can see exactly where a check passed or failed. It is informational only and never changes the trust score.

Captured 22 Aug 2026 · Analysed oci/ghcr.io/wyre-technology/freshdesk-mcp:v1.0.8

Provenance No attestation

The registry publishes no build provenance for this version, so there is nothing to verify.

Result	No attestation
Ecosystem	oci
Reason	No attestation published

MCP tools · 66 exposed · ~4,313 tokens

The tools this component advertises to a client, with an estimated token cost for each. Expand a tool to see its parameters and schema. The per-tool counts are indicative and are not scored directly; the schema's total context footprint is one signal in Schema Quality & AI Usability.

Tool Tokens

freshdesk_solutions_folders_delete ~58

⚠ DESTRUCTIVE — IRREVERSIBLE. Permanently deletes a solution folder and all of its articles. This action cannot be undone. Confirm with the user before invoking.

Input Output Examples

Name	Type	Req	Description
id	number	yes	Folder ID

No output schema declared.

No examples provided.

freshdesk_solutions_folders_get ~30

Get a single solution folder by ID.

Input Output Examples

Name	Type	Req	Description
id	number	yes	Folder ID

No output schema declared.

No examples provided.

freshdesk_solutions_folders_list ~30

List a category's folders.

Input Output Examples

Name	Type	Req	Description
category_id	number	yes	Parent category ID

No output schema declared.

No examples provided.

freshdesk_solutions_folders_update ~56

Update a solution folder.

Input Output Examples

Name	Type	Req	Description
company_ids	array	–	–
description	string	–	–
id	number	yes	Folder ID
name	string	–	–
visibility	number	–	–

No output schema declared.

No examples provided.

freshdesk_status ~24

Check Freshdesk API connectivity (calls agents/me) and list available domains.

Input Output Examples

Input schema present but exposes no named parameters.

No output schema declared.

No examples provided.

freshdesk_tickets_add_note ~93

Add a note to a ticket (private/internal by default).

Input Output Examples

Name	Type	Req	Description
body	string	yes	HTML body of the note
id	number	yes	Ticket ID
notify_emails	array	–	Agents to notify
private	boolean	–	True (default) for an internal note, false for a note visible to the requester
user_id	number	–	Agent posting the note

No output schema declared.

No examples provided.

freshdesk_tickets_create ~285

Create a ticket. Provide subject, description, status, priority, and one of requester_id/email/phone.

Input Output Examples

Name	Type	Req	Description
cc_emails	array	–	CC emails
company_id	number	–	Associated company ID
custom_fields	object	–	Custom field values
description	string	yes	HTML ticket description
email	string	–	Requester email (one of email/requester_id/phone required)
group_id	number	–	Assign to group
name	string	–	Requester name (required when creating via phone)
phone	string	–	Requester phone
priority	number	yes	1=Low, 2=Medium, 3=High, 4=Urgent
requester_id	number	–	Requester contact ID
responder_id	number	–	Assign to agent
source	number	–	1=Email, 2=Portal, 3=Phone, 7=Chat, 9=Feedback Widget, 10=Outbound Email
status	number	yes	2=Open, 3=Pending, 4=Resolved, 5=Closed
subject	string	yes	Ticket subject
tags	array	–	Tags
type	string	–	Ticket type, e.g. "Question", "Incident", "Problem"

No output schema declared.

No examples provided.

freshdesk_tickets_delete ~60

⚠ DESTRUCTIVE — IRREVERSIBLE. Moves a ticket to trash, removing it from views and reports. This action cannot be undone via the API. Confirm with the user before invoking.

Input Output Examples

Name	Type	Req	Description
id	number	yes	Ticket ID

No output schema declared.

No examples provided.

freshdesk_tickets_delete_conversation ~61

⚠ DESTRUCTIVE — IRREVERSIBLE. Permanently deletes a conversation (reply or note) from a ticket. This action cannot be undone. Confirm with the user before invoking.

Input Output Examples

Name	Type	Req	Description
conversation_id	number	yes	Conversation ID

No output schema declared.

No examples provided.

freshdesk_tickets_get ~52

Get a single ticket by ID.

Input Output Examples

Name	Type	Req	Description
id	number	yes	Ticket ID
include	string	–	Comma-separated embeds, e.g. "conversations,requester,company,stats"

No output schema declared.

No examples provided.

freshdesk_tickets_list ~123

List tickets (single page) with optional filters and pagination.

Input Output Examples

Name	Type	Req	Description
company_id	number	–	Filter by company ID
filter	string	–	Predefined filter, e.g. "new_and_my_open", "watching", "spam", "deleted"
page	number	–	1-based page number
perPage	number	–	Records per page (max 100)
requester_id	number	–	Filter by requester contact ID
updated_since	string	–	ISO-8601 timestamp; tickets updated since this time

No output schema declared.

No examples provided.

freshdesk_tickets_list_conversations ~60

List a ticket's conversations (replies and notes).

Input Output Examples

Name	Type	Req	Description
id	number	yes	Ticket ID
page	number	–	1-based page number
perPage	number	–	Records per page (max 100)

No output schema declared.

No examples provided.

freshdesk_tickets_reply ~88

Add a public reply to a ticket (visible to the requester).

Input Output Examples

Name	Type	Req	Description
bcc_emails	array	–	–
body	string	yes	HTML body of the reply
cc_emails	array	–	–
from_email	string	–	Reply-from support email
id	number	yes	Ticket ID
user_id	number	–	Agent posting the reply

No output schema declared.

No examples provided.

freshdesk_tickets_search ~72

Search tickets using the Freshdesk query language (e.g. "status:2 AND priority:4").

Input Output Examples

Name	Type	Req	Description
page	number	–	1-based page number (search paginates up to 10 pages of 30)
query	string	yes	Freshdesk query string, without surrounding quotes

No output schema declared.

No examples provided.

freshdesk_tickets_update ~142

Update a ticket (any subset of fields).

Input Output Examples

Name	Type	Req	Description
company_id	number	–	–
custom_fields	object	–	–
description	string	–	–
group_id	number	–	–
id	number	yes	Ticket ID
priority	number	–	1=Low, 2=Medium, 3=High, 4=Urgent
responder_id	number	–	–
status	number	–	2=Open, 3=Pending, 4=Resolved, 5=Closed
subject	string	–	–
tags	array	–	–
type	string	–	–

No output schema declared.

No examples provided.

freshdesk_tickets_update_conversation ~49

Edit the body of an existing conversation (reply/note) by conversation ID.

Input Output Examples

Name	Type	Req	Description
body	string	yes	New HTML body
conversation_id	number	yes	Conversation ID

No output schema declared.

No examples provided.

On this page

Handy links

Scoring key

80+ high trust
60–79 medium
below 60 low

How we score

Score history · last 30 days

13 Aug 22 Aug

Day	Score
13 Aug	37
14 Aug	37
15 Aug	37
16 Aug	37
17 Aug	37
18 Aug	37
19 Aug	37
20 Aug	37
21 Aug	37
22 Aug	42