Help Scout
NPM · @PIPEWORX/MCP-HELP-SCOUT · 2 COMPONENTS
MCP server for help-scout
Available components
Last scanned (8 hours ago)
Scores higher than 72% of npm servers
Category CRM and Sales
How this component scores in each security and reliability category. Every signal is checked automatically from public evidence about the published package, including repeated runs of it in an isolated sandbox, and we only credit what we can confirm. How we score → Why this is hard to score →
Supply Chain Security100
- No malware found by supply-chain analysis.Pass
- No known CVEs affecting this package version or its production dependencies.Pass
- No install/post-install scripts declared.Pass
- No production dependencies, so there is no dependency health to assess. View diagnostics → Pass
Provenance & Transparency97
- Source repository is publicly reachable at the declared URL. View diagnostics → Pass
- Cryptographically verified build provenance (signed, bound to pipeworx-io/mcp-help-scout). View diagnostics → Pass
- Clear OSI-approved license (MIT).Pass
- Actively maintained (last published 2 days ago).Pass
- Disclosure check failed: no security disclosure policy was found in the source repository. See how to fix → Fail
Schema Quality & AI Usability70
- AI-judged instruction clarity (good).Pass
- Tool/resource definitions use about 466 tokens (~116/item across 4 items; 4 tools + 0 resources), lean.Pass
- Usage-examples check failed: none of the tools include examples. See how to fix → Fail
Stability & Change Management23
- Stability observed for 7 of 30 days with no destabilising changes; credit accrues until the full window elapses.Partial
Tool Coverage88
- 100% of tools have a non-trivial description (not blank, and not just the tool's name).Pass
- 65% of tool parameters carry a description.Partial
Tool Safety100
- No prompt-injection markers were found in the server instructions, tool names or descriptions we captured.Pass
- We read all 4 captured tool definition(s), and no name or description among them implies an irreversible operation.Pass
- An AI judge read all 5 captured unit(s) of tool text and found none that tries to manipulate the model reading it.Pass
Capabilities100
- Implements a supported MCP spec version (2025-11-25); the latest is 2026-07-28.Pass
Every change we have recorded for this component, newest first. Security-relevant changes are always shown. ▲ marks a change for the better, ▼ a change for the worse; unmarked changes are neutral.
- 4 Nov 26 +1
No change was recorded against any check on this day. Stability & Change Management went from 17 to 20. That category is still filling its 30-day observation window: 5 days of observed history at the previous scan, 6 at this one. The score rises as the window fills, whether or not the server changes.
- 3 Nov 26 +26
- Known CVEs: unverified → pass ▲ security
- Malware scan: unverified → pass ▲ security
- Dependency health: unverified → pass ▲ functional
- 2 Nov 26 −25
- Known CVEs: pass → unverified ▼ security
- Malware scan: pass → unverified ▼ security
- Dependency health: pass → unverified ▼ functional
- Package version: 0.2.0 → 0.2.1 functional
- 31 Oct 26 +1
No change was recorded against any check on this day. Stability & Change Management went from 3 to 7. That category is still filling its 30-day observation window: 1 days of observed history at the previous scan, 2 at this one. The score rises as the window fills, whether or not the server changes.
- 29 Oct 26 79
First indexed and scored.
Diagnostic detail from the automated scan of this channel: what the scanner observed at each step, so you can see exactly where a check passed or failed. It is informational only and never changes the trust score.
Captured 5 Nov 2026 · Analysed npm/@pipeworx/mcp-help-scout@0.2.1
Provenance Verified
A signed build attestation was found and verified, binding this exact artifact to the source repository it claims to come from.
| Result | Verified |
|---|---|
| Ecosystem | npm |
| Reason | Verified |
| Discovered via | Registry attestation endpoint |
| Source repo | pipeworx-io/mcp-help-scout |
| Certificate issuer | https://token.actions.githubusercontent.com |
| Certificate SAN | https://github.com/pipeworx-io/mcp-help-scout/.github/workflows/publish.yml@refs/heads/main |
| Rekor log index | 3637389836 |
| Predicate type | SLSA build provenance https://slsa.dev/provenance/v1 |
| Subject digest | sha512:9449c230ee4123a5a775ce6e3af369f189c67e8bea242a5da81fec797c0fa1b182b762848ae74759ddfb8442fbcf9fc6c1a4ce1a9aadb5c04845436c0 |
Background: How many MCP packages publish verified provenance →
Dependencies 0 packages
| Packages resolved | 0 |
|---|---|
| Tree resolution | Complete |
Background: SBOMs and build attestations, explained →
The tools this component advertises to a client, with an estimated token cost for each. Expand a tool to see its parameters and schema. The per-tool counts are indicative and are not scored directly; the schema's total context footprint is one signal in Schema Quality & AI Usability. A tool's description is untrusted text the model reads on every call, which is what makes this list a security surface and not just an inventory: how tool poisoning works →
helpscout_email_report ~115
Return Help Scout email-support volume, replies, response time, first-response time, handle time, resolution time, and first-contact resolution for a bounded date range. Answers whether support load and service performance improved or deteriorated.
| Name | Type | Req | Description |
|---|---|---|---|
| _apiKey | string | yes | Help Scout OAuth 2 access token |
| end | string | yes | ISO 8601 report end |
| inbox_ids | array | – | Optional inbox IDs |
| office_hours | boolean | – | – |
| start | string | yes | ISO 8601 report start |
No output schema declared.
No examples provided.
helpscout_get_conversation ~95
Return one Help Scout conversation with full customer, inbox, assignee, tag, status, and timing details, optionally embedding its threads. Answers what happened in a specific support case.
| Name | Type | Req | Description |
|---|---|---|---|
| _apiKey | string | yes | Help Scout OAuth 2 access token |
| conversation_id | number | yes | Help Scout conversation ID |
| include_threads | boolean | – | Embed conversation threads; chat text can be truncated by Help Scout |
No output schema declared.
No examples provided.
helpscout_list_conversations ~133
Return a bounded Help Scout conversation page with subject, customer, inbox, assignee, tags, status, waiting time, and timestamps. Answers which support requests match an account, status, inbox, tag, or search expression.
| Name | Type | Req | Description |
|---|---|---|---|
| _apiKey | string | yes | Help Scout OAuth 2 access token |
| inbox_id | number | – | – |
| modified_since | string | – | ISO 8601 timestamp |
| page | number | – | – |
| query | string | – | Help Scout search expression such as (email:"buyer@example.com") |
| status | string | – | – |
| tag | string | – | – |
No output schema declared.
No examples provided.
helpscout_list_inboxes ~69
Return Help Scout inboxes accessible to the token with IDs, names, email addresses, and creation or update timestamps. Answers which support queues can be used for filtering and reporting.
| Name | Type | Req | Description |
|---|---|---|---|
| _apiKey | string | yes | Help Scout OAuth 2 access token |
| page | number | – | – |
No output schema declared.
No examples provided.
How do I install the Help Scout MCP server?
Help Scout runs locally as an npm package, launched with npx -y @pipeworx/mcp-help-scout. Ready-made configuration for Claude, Cursor, VS Code, Codex and 5 more is on this page, copied from each client's own documentation.
npm · @pipeworx/mcp-help-scout
claude mcp add pipeworx-io-help-scout -- npx -y @pipeworx/mcp-help-scout
What is the Help Scout MCP server?
Help Scout is an MCP server listed in the public MCP registry as io.github.pipeworx-io/help-scout. MCP server for help-scout. This page covers its npm package (@pipeworx/mcp-help-scout).
Is the Help Scout MCP server safe to use?
Help Scout scores 82 out of 100 on VerifyMCP. We found no known CVEs affecting it as of 5 November 2026. It declares no install or post-install scripts. Its build provenance is signed and verified. That is a record of what we were able to check automatically, not an endorsement. The category breakdown on this page shows every signal behind the number, including the ones we could not confirm.
What tools does the Help Scout MCP server expose?
Help Scout exposes 4 tools: helpscout_list_conversations, helpscout_get_conversation, helpscout_list_inboxes, helpscout_email_report. Their descriptions and schemas cost roughly 412 tokens of context every time the server is loaded.
Is the Help Scout MCP server still maintained?
Help Scout is still listed as active in the MCP registry. We last reached this channel on 5 November 2026. Those dates come from our own scans of the registry and the channel itself, not from anything the publisher announced.
What licence is the Help Scout MCP server under?
Help Scout declares the MIT licence, which is OSI-approved. That covers the source only, and says nothing about the cost of any service it calls.