# Help Scout (npm · @pipeworx/mcp-help-scout)

MCP server for help-scout

- Trust score: 82/100 (high trust)
- Change this week: +3
- Registry status: active
- Liveness: live
- Owner verified: no
- Last scored: 2026-11-05

## Components

- remote · `gateway.pipeworx.io`: 77/100, [markdown](https://verifymcp.io/servers/pipeworx-io-help-scout/help-scout-mcp.md), [page](https://verifymcp.io/servers/pipeworx-io-help-scout/help-scout-mcp)
- npm · `@pipeworx/mcp-help-scout`: 82/100 (this document), [markdown](https://verifymcp.io/servers/pipeworx-io-help-scout/pipeworx-mcp-help-scout.md), [page](https://verifymcp.io/servers/pipeworx-io-help-scout/pipeworx-mcp-help-scout)

## Channel facts

- Registry: `npm`
- Package: `@pipeworx/mcp-help-scout`
- Version: `0.2.1`
- Transport: `stdio`

## Trust breakdown

How this component scores in each security and reliability category. Every signal is checked automatically from public evidence about the published package, including repeated runs of it in an isolated sandbox, and we only credit what we can confirm. Scores are 0–100 per category. Scoring method: https://verifymcp.io/docs/scoring (what has changed: https://verifymcp.io/docs/scoring/changelog)

Scored 2026-11-05.

- **Supply Chain Security**: 100/100
  - No malware found by supply-chain analysis.
  - No known CVEs affecting this package version or its production dependencies.
  - No install/post-install scripts declared.
  - No production dependencies, so there is no dependency health to assess.
- **Provenance & Transparency**: 97/100
  - Source repository is publicly reachable at the declared URL.
  - Cryptographically verified build provenance (signed, bound to pipeworx-io/mcp-help-scout).
  - Clear OSI-approved license (MIT).
  - Actively maintained (last published 2 days ago).
  - Disclosure check failed: no security disclosure policy was found in the source repository.
- **Schema Quality & AI Usability**: 70/100
  - AI-judged instruction clarity (good).
  - Tool/resource definitions use about 466 tokens (~116/item across 4 items; 4 tools + 0 resources), lean.
  - Usage-examples check failed: none of the tools include examples.
- **Stability & Change Management**: 23/100
  - Stability observed for 7 of 30 days with no destabilising changes; credit accrues until the full window elapses.
- **Tool Coverage**: 88/100
  - 100% of tools have a non-trivial description (not blank, and not just the tool's name).
  - 65% of tool parameters carry a description.
- **Tool Safety**: 100/100
  - No prompt-injection markers were found in the server instructions, tool names or descriptions we captured.
  - We read all 4 captured tool definition(s), and no name or description among them implies an irreversible operation.
  - An AI judge read all 5 captured unit(s) of tool text and found none that tries to manipulate the model reading it.
- **Capabilities**: 100/100
  - Implements a supported MCP spec version (2025-11-25); the latest is 2026-07-28.

## Install

### How do I install the Help Scout MCP server?

Help Scout runs locally as an npm package, launched with npx -y @pipeworx/mcp-help-scout. Ready-made configuration for Claude, Cursor, VS Code, Codex and 5 more is on this page, copied from each client's own documentation.

### Claude

```bash
claude mcp add pipeworx-io-help-scout -- npx -y @pipeworx/mcp-help-scout
```

### Cursor

```json
{
  "mcpServers": {
    "pipeworx-io-help-scout": {
      "command": "npx",
      "args": [
        "-y",
        "@pipeworx/mcp-help-scout"
      ]
    }
  }
}
```

### VS Code

```json
{
  "servers": {
    "pipeworx-io-help-scout": {
      "command": "npx",
      "args": [
        "-y",
        "@pipeworx/mcp-help-scout"
      ]
    }
  }
}
```

### Codex

```bash
codex mcp add pipeworx-io-help-scout -- npx -y @pipeworx/mcp-help-scout
```

### opencode

```json
{
  "$schema": "https://opencode.ai/config.json",
  "mcp": {
    "pipeworx-io-help-scout": {
      "type": "local",
      "command": [
        "npx",
        "-y",
        "@pipeworx/mcp-help-scout"
      ],
      "enabled": true
    }
  }
}
```

### OpenClaw

```bash
openclaw mcp add pipeworx-io-help-scout --command npx --arg -y --arg @pipeworx/mcp-help-scout
```

### Hermes

```yaml
mcp_servers:
  pipeworx-io-help-scout:
    command: "npx"
    args: ["-y", "@pipeworx/mcp-help-scout"]
```

### Netclaw

```json
{
  "McpServers": {
    "pipeworx-io-help-scout": {
      "Transport": "stdio",
      "Command": "npx",
      "Arguments": [
        "-y",
        "@pipeworx/mcp-help-scout"
      ]
    }
  }
}
```

### Vellum

```bash
assistant mcp add pipeworx-io-help-scout -t stdio -c npx -a -y @pipeworx/mcp-help-scout
```

### Other

```json
{
  "mcpServers": {
    "pipeworx-io-help-scout": {
      "command": "npx",
      "args": [
        "-y",
        "@pipeworx/mcp-help-scout"
      ]
    }
  }
}
```

## Changelog

Every change recorded for this component, newest first. Days that predate change tracking, or that we cannot explain, say so: "we were watching and nothing happened" and "we were not watching" are different claims.

### 2026-11-04 (score 82, +1)

No change was recorded against any check on this day. Stability & Change Management went from 17 to 20. That category is still filling its 30-day observation window: 5 days of observed history at the previous scan, 6 at this one. The score rises as the window fills, whether or not the server changes.

### 2026-11-03 (score 81, +26)

- [security improvement] Known CVEs: unverified → pass
- [security improvement] Malware scan: unverified → pass
- [functional improvement] Dependency health: unverified → pass

### 2026-11-02 (score 55, −25)

- [security regression] Known CVEs: pass → unverified
- [security regression] Malware scan: pass → unverified
- [functional regression] Dependency health: pass → unverified
- [functional] Package version: 0.2.0 → 0.2.1

### 2026-10-31 (score 80, +1)

No change was recorded against any check on this day. Stability & Change Management went from 3 to 7. That category is still filling its 30-day observation window: 1 days of observed history at the previous scan, 2 at this one. The score rises as the window fills, whether or not the server changes.

### 2026-10-29 (score 79)

First indexed and scored.

## MCP tools (4)

### `helpscout_list_conversations` (~133 tokens)

Return a bounded Help Scout conversation page with subject, customer, inbox, assignee, tags, status, waiting time, and timestamps. Answers which support requests match an account, status, inbox, tag, or search expression.

Input parameters:

- `_apiKey` (string, required): Help Scout OAuth 2 access token
- `inbox_id` (number)
- `modified_since` (string): ISO 8601 timestamp
- `page` (number)
- `query` (string): Help Scout search expression such as (email:"buyer@example.com")
- `status` (string)
- `tag` (string)

### `helpscout_get_conversation` (~95 tokens)

Return one Help Scout conversation with full customer, inbox, assignee, tag, status, and timing details, optionally embedding its threads. Answers what happened in a specific support case.

Input parameters:

- `_apiKey` (string, required): Help Scout OAuth 2 access token
- `conversation_id` (number, required): Help Scout conversation ID
- `include_threads` (boolean): Embed conversation threads; chat text can be truncated by Help Scout

### `helpscout_list_inboxes` (~69 tokens)

Return Help Scout inboxes accessible to the token with IDs, names, email addresses, and creation or update timestamps. Answers which support queues can be used for filtering and reporting.

Input parameters:

- `_apiKey` (string, required): Help Scout OAuth 2 access token
- `page` (number)

### `helpscout_email_report` (~115 tokens)

Return Help Scout email-support volume, replies, response time, first-response time, handle time, resolution time, and first-contact resolution for a bounded date range. Answers whether support load and service performance improved or deteriorated.

Input parameters:

- `_apiKey` (string, required): Help Scout OAuth 2 access token
- `end` (string, required): ISO 8601 report end
- `inbox_ids` (array): Optional inbox IDs
- `office_hours` (boolean)
- `start` (string, required): ISO 8601 report start

## Diagnostics

Captured diagnostic sections: Provenance, Dependencies. The full working is on the page: https://verifymcp.io/servers/pipeworx-io-help-scout/pipeworx-mcp-help-scout#diagnostics

## Score history

- 2026-11-05: 82
- 2026-11-04: 82
- 2026-11-03: 81
- 2026-11-02: 55
- 2026-11-01: 80
- 2026-10-31: 80
- 2026-10-30: 79
- 2026-10-29: 79

## Common questions

### What is the Help Scout MCP server?

Help Scout is an MCP server listed in the public MCP registry as io.github.pipeworx-io/help-scout. MCP server for help-scout. This page covers its npm package (@pipeworx/mcp-help-scout).

### Is the Help Scout MCP server safe to use?

Help Scout scores 82 out of 100 on VerifyMCP. We found no known CVEs affecting it as of 5 November 2026. It declares no install or post-install scripts. Its build provenance is signed and verified. That is a record of what we were able to check automatically, not an endorsement. The category breakdown on this page shows every signal behind the number, including the ones we could not confirm.

### What tools does the Help Scout MCP server expose?

Help Scout exposes 4 tools: helpscout_list_conversations, helpscout_get_conversation, helpscout_list_inboxes, helpscout_email_report. Their descriptions and schemas cost roughly 412 tokens of context every time the server is loaded.

### Is the Help Scout MCP server still maintained?

Help Scout is still listed as active in the MCP registry. We last reached this channel on 5 November 2026. Those dates come from our own scans of the registry and the channel itself, not from anything the publisher announced.

### What licence is the Help Scout MCP server under?

Help Scout declares the MIT licence, which is OSI-approved. That covers the source only, and says nothing about the cost of any service it calls.

## Links

- npm package: https://www.npmjs.com/package/@pipeworx/mcp-help-scout
- Socket report: https://socket.dev/npm/package/@pipeworx/mcp-help-scout
- Repository: https://github.com/pipeworx-io/mcp-help-scout
- Website: https://pipeworx.io/packs/help-scout
- Changelog RSS feed: https://verifymcp.io/servers/pipeworx-io-help-scout/pipeworx-mcp-help-scout.xml
- Changelog JSON feed: https://verifymcp.io/servers/pipeworx-io-help-scout/pipeworx-mcp-help-scout.json
- HTML version of this page: https://verifymcp.io/servers/pipeworx-io-help-scout/pipeworx-mcp-help-scout