Zendesk MCP
NPM · @MARKUSVANKEMPEN/ZENDESK-MCP-SERVER
Zendesk MCP: 14 tools for AI agents — create, search, assign, comment, and close support tickets.
Available components
Last scanned (4 hours ago)
Scores higher than 48% of npm servers
Category CRM and Sales
How this component scores in each security and reliability category. Every signal is checked automatically from public evidence about the published package, including repeated runs of it in an isolated sandbox, and we only credit what we can confirm. How we score → Why this is hard to score →
Supply Chain Security81
- No malware found by supply-chain analysis.Pass
- CVE check failed: a known high-severity CVE affects zod 3.25.76, a direct dependency. A fixed version is available. View diagnostics → Fail
- No install/post-install scripts declared.Pass
- 30 of 93 dependencies flagged as unhealthy. View diagnostics → Partial
Provenance & Transparency48
- Source repository is publicly reachable at the declared URL. View diagnostics → Pass
- Provenance check failed: no build-provenance attestation is published. See how to fix → View diagnostics → Fail
- Clear OSI-approved license (Apache-2.0).Pass
- Actively maintained (last published 147 days ago).Pass
- Publishes a security disclosure policy (SECURITY.md).Pass
Schema Quality & AI Usability57
- AI-judged instruction clarity (fair).Partial
- Tool/resource definitions use about 532 tokens (~38/item across 14 items; 14 tools + 0 resources), lean.Pass
- Usage-examples check failed: none of the tools include examples. See how to fix → Fail
Stability & Change Management100
- No destabilizing schema changes in the last 30 days.Pass
Tool Coverage67
- 100% of tools have a non-trivial description (not blank, and not just the tool's name).Pass
- 0% of tool parameters carry a description.Fail
Tool Safety100
- No prompt-injection markers were found in the server instructions, tool names or descriptions we captured.Pass
- We read all 14 captured tool definition(s), and no name or description among them implies an irreversible operation.Pass
- An AI judge read all 14 captured unit(s) of tool text and found none that tries to manipulate the model reading it.Pass
Capabilities100
- Implements a supported MCP spec version (2025-11-25); the latest is 2026-07-28.Pass
Every change we have recorded for this component, newest first. Security-relevant changes are always shown. ▲ marks a change for the better, ▼ a change for the worse; unmarked changes are neutral.
- 4 Nov 26 +1
- Stability: 0.97 → pass security
- 3 Nov 26 −1
- Stability: pass → 0.97 functional
- 28 Oct 26 +1
- Stability: 0.97 → pass security
- 27 Oct 26 −1
- Stability: pass → 0.97 functional
- 24 Oct 26 −5
- CVE-2023-54404 affects this package: high ▼ security
- Known CVEs: pass → fail ▼ security
- 21 Oct 26 +1
- Stability: 0.97 → pass security
- 20 Oct 26 −1
- Stability: pass → 0.97 functional
- 17 Oct 26 +3
- Stability: 0.83 → pass security
Diagnostic detail from the automated scan of this channel: what the scanner observed at each step, so you can see exactly where a check passed or failed. It is informational only and never changes the trust score.
Captured 5 Nov 2026 · Analysed npm/@markusvankempen/zendesk-mcp-server@1.0.2
Provenance No attestation
The registry publishes no build provenance for this version, so there is nothing to verify.
| Result | No attestation |
|---|---|
| Ecosystem | npm |
Background: How many MCP packages publish verified provenance →
Vulnerabilities 1 finding
| ID | CVE | Severity | Vector | Fix available |
|---|---|---|---|---|
| GHSA-mrhx-c7xc-m3w5 | CVE-2023-54404 | high | CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:H | yes |
Background: What a vulnerability scan can and cannot prove →
Dependencies 93 packages
| Packages resolved | 93 |
|---|---|
| Stale | 30 |
| Tree resolution | Complete |
Background: SBOMs and build attestations, explained →
The tools this component advertises to a client, with an estimated token cost for each. Expand a tool to see its parameters and schema. The per-tool counts are indicative and are not scored directly; the schema's total context footprint is one signal in Schema Quality & AI Usability. A tool's description is untrusted text the model reads on every call, which is what makes this list a security surface and not just an inventory: how tool poisoning works →
add_ticket_comment ~41
Add a comment to an existing Zendesk ticket.
| Name | Type | Req | Description |
|---|---|---|---|
| comment | string | yes | – |
| public | boolean | – | – |
| ticket_id | integer | yes | – |
No output schema declared.
No examples provided.
assign_ticket ~47
Assign a Zendesk ticket to a group or to a specific agent.
| Name | Type | Req | Description |
|---|---|---|---|
| assignee_email | string | – | – |
| group_name | string | – | – |
| ticket_id | integer | yes | – |
No output schema declared.
No examples provided.
close_ticket ~32
Mark a Zendesk ticket as solved.
| Name | Type | Req | Description |
|---|---|---|---|
| resolution_comment | string | – | – |
| ticket_id | integer | yes | – |
No output schema declared.
No examples provided.
create_ticket ~63
Create a Zendesk support ticket with correct requester attribution.
| Name | Type | Req | Description |
|---|---|---|---|
| description | string | yes | – |
| priority | string | – | – |
| requester_email | string | yes | – |
| requester_name | string | – | – |
| subject | string | yes | – |
| tags | string | – | – |
No output schema declared.
No examples provided.
get_ticket ~25
Retrieve details of an existing Zendesk ticket.
| Name | Type | Req | Description |
|---|---|---|---|
| ticket_id | integer | yes | – |
No output schema declared.
No examples provided.
get_ticket_comments ~35
Retrieve comments and responses for a Zendesk ticket.
| Name | Type | Req | Description |
|---|---|---|---|
| include_private | boolean | – | – |
| ticket_id | integer | yes | – |
No output schema declared.
No examples provided.
get_ticket_metrics ~28
Retrieve SLA and timing metrics for a Zendesk ticket.
| Name | Type | Req | Description |
|---|---|---|---|
| ticket_id | integer | yes | – |
No output schema declared.
No examples provided.
get_user_by_email ~28
Look up a Zendesk user record by email address.
| Name | Type | Req | Description |
|---|---|---|---|
| string | yes | – |
No output schema declared.
No examples provided.
list_all_tickets ~38
List tickets across the Zendesk instance, optionally filtered by status.
| Name | Type | Req | Description |
|---|---|---|---|
| max_results | integer | – | – |
| status | string | – | – |
No output schema declared.
No examples provided.
list_recent_tickets ~27
List the most recently updated Zendesk tickets.
| Name | Type | Req | Description |
|---|---|---|---|
| max_results | integer | – | – |
No output schema declared.
No examples provided.
list_tickets_for_requester ~37
List tickets created for a specific requester email.
| Name | Type | Req | Description |
|---|---|---|---|
| max_results | integer | – | – |
| requester_email | string | yes | – |
No output schema declared.
No examples provided.
reopen_ticket ~33
Reopen a solved or closed Zendesk ticket.
| Name | Type | Req | Description |
|---|---|---|---|
| reason | string | – | – |
| ticket_id | integer | yes | – |
No output schema declared.
No examples provided.
search_tickets ~37
Search Zendesk tickets using the Zendesk Search API query syntax.
| Name | Type | Req | Description |
|---|---|---|---|
| max_results | integer | – | – |
| query | string | yes | – |
No output schema declared.
No examples provided.
update_ticket ~61
Update an existing Zendesk ticket (status, priority, add comment, or tags).
| Name | Type | Req | Description |
|---|---|---|---|
| comment | string | – | – |
| priority | string | – | – |
| status | string | – | – |
| tags | string | – | – |
| ticket_id | integer | yes | – |
No output schema declared.
No examples provided.
How do I install the Zendesk MCP server?
Zendesk MCP runs locally as an npm package, launched with npx -y @markusvankempen/zendesk-mcp-server. Ready-made configuration for Claude, Cursor, VS Code, Codex and 5 more is on this page, copied from each client's own documentation.
npm · @markusvankempen/zendesk-mcp-server
claude mcp add markusvankempen-zendesk-mcp -- npx -y @markusvankempen/zendesk-mcp-server
What is the Zendesk MCP server?
Zendesk MCP is listed in the public MCP registry as io.github.markusvankempen/zendesk-mcp. Zendesk MCP: 14 tools for AI agents, create, search, assign, comment, and close support tickets. This page covers its npm package (@markusvankempen/zendesk-mcp-server).
Is the Zendesk MCP server safe to use?
Zendesk MCP scores 74 out of 100 on VerifyMCP. We recorded 1 known advisory against it as of 5 November 2026. It declares no install or post-install scripts. That is a record of what we were able to check automatically, not an endorsement. The category breakdown on this page shows every signal behind the number, including the ones we could not confirm.
What tools does the Zendesk MCP server expose?
Zendesk MCP exposes 14 tools: create_ticket, get_ticket, update_ticket, search_tickets, list_recent_tickets, and 9 more. Their descriptions and schemas cost roughly 532 tokens of context every time the server is loaded.
Is the Zendesk MCP server still maintained?
Zendesk MCP is still listed as active in the MCP registry. We last reached this channel on 5 November 2026. Those dates come from our own scans of the registry and the channel itself, not from anything the publisher announced.
What licence is the Zendesk MCP server under?
Zendesk MCP declares the Apache-2.0 licence, which is OSI-approved. That covers the source only, and says nothing about the cost of any service it calls.