# Zendesk MCP (npm · @markusvankempen/zendesk-mcp-server)

Zendesk MCP: 14 tools for AI agents — create, search, assign, comment, and close support tickets.

- Trust score: 55/100 (low)
- Change this week: +13
- Registry status: active
- Liveness: live
- Owner verified: no
- Last scored: 2026-08-03

## Components

- npm · `@markusvankempen/zendesk-mcp-server`: 55/100 (this document), [markdown](https://verifymcp.io/servers/markusvankempen-zendesk-mcp/markusvankempen-zendesk-mcp-server.md), [page](https://verifymcp.io/servers/markusvankempen-zendesk-mcp/markusvankempen-zendesk-mcp-server)

## Channel facts

- Registry: `npm`
- Package: `@markusvankempen/zendesk-mcp-server`
- Version: `1.0.2`
- Transport: `stdio`

## Trust breakdown

How this component scores in each security and reliability category. Every signal is checked automatically from public evidence about the published package, including repeated runs of it in an isolated sandbox, and we only credit what we can confirm. Scores are 0–100 per category. Scoring method: https://verifymcp.io/docs/scoring (what has changed: https://verifymcp.io/docs/scoring/changelog)

Scored 2026-08-03.

- **Supply Chain Security**: 87/100
  - No malware found by supply-chain analysis.
  - Only part of the dependency tree could be resolved (95 of 99), so this covers what we could see, not the whole tree.
  - No install/post-install scripts declared.
  - Only part of the dependency tree could be resolved (95 of 99), so this covers what we could see, not the whole tree.
- **Provenance & Transparency**: 45/100
  - Source repository is publicly reachable at the declared URL.
  - Provenance check failed: no build-provenance attestation is published.
  - Clear OSI-approved license (Apache-2.0).
  - Actively maintained (last published 53 days ago).
  - Disclosure check failed: no security disclosure policy was found in the source repository.
- **Schema Quality & AI Usability**: 40/100
  - AI-judged instruction clarity (poor).
  - Tool/resource definitions use about 532 tokens (~38/item across 14 items; 14 tools + 0 resources), lean.
  - Usage-examples check failed: none of the tools include examples.
- **Stability & Change Management**: 0/100
  - Stability not yet verified: not enough scan history yet (needs a 30-day window).
- **Tool Coverage**: 67/100
  - 100% of tools have a non-trivial description (not blank, and not just the tool's name).
  - 0% of tool parameters carry a description.
- **Capabilities**: 100/100
  - Implements a supported MCP spec version (2025-11-25); the latest is 2026-07-28.

**Unverified: 1 category.** A category scored 0 because we could not verify it: a data source with nothing on this package, evidence we could not reach, or a check we could not run. We only credit what we can confirm.

## Install

### Claude

```bash
claude mcp add markusvankempen-zendesk-mcp -- npx -y @markusvankempen/zendesk-mcp-server
```

### Codex

```bash
codex mcp add markusvankempen-zendesk-mcp -- npx -y @markusvankempen/zendesk-mcp-server
```

### opencode

```json
{
  "$schema": "https://opencode.ai/config.json",
  "mcp": {
    "markusvankempen-zendesk-mcp": {
      "type": "local",
      "command": [
        "npx",
        "-y",
        "@markusvankempen/zendesk-mcp-server"
      ],
      "enabled": true
    }
  }
}
```

### OpenClaw

```bash
openclaw mcp add markusvankempen-zendesk-mcp --command npx --arg -y --arg @markusvankempen/zendesk-mcp-server
```

### Hermes

```yaml
mcp_servers:
  markusvankempen-zendesk-mcp:
    command: "npx"
    args: ["-y", "@markusvankempen/zendesk-mcp-server"]
```

### Other

```json
{
  "mcpServers": {
    "markusvankempen-zendesk-mcp": {
      "command": "npx",
      "args": [
        "-y",
        "@markusvankempen/zendesk-mcp-server"
      ]
    }
  }
}
```

## Changelog

Every change recorded for this component, newest first. Days that predate change tracking, or that we cannot explain, say so: "we were watching and nothing happened" and "we were not watching" are different claims.

### 2026-08-02 (score 55, +48)

- [security regression] Provenance: unverified → fail
- [security improvement] Known CVEs: unverified → partial
- [security improvement] Install scripts: unverified → pass
- [security improvement] Malware scan: unverified → pass
- [security] Stability: Stability not yet verified: not enough scan history yet (needs a 30-day window).
- [functional regression] Security disclosure: fail → unverified
- [functional regression] Dependency health: partial → unverified
- [functional improvement] Schema quality: unverified → poor
- [functional improvement] MCP protocol: unverified → pass
- [functional improvement] Maintenance: unverified → pass
- [functional improvement] License: unverified → pass
- [functional improvement] Tool coverage: unverified → 100
- [functional] Licence: Apache-2.0

### 2026-08-01 (score 7, −11)

- [functional regression] Tool coverage: 100 → unverified
- [functional improvement] Dependency health: unverified → partial

### 2026-07-31 (score 18, −6)

- [functional] We updated how we score, so this day's move reflects our rubric, not a change to the server

### 2026-07-30 (score 24, −2)

- [security regression] Malware scan: pass → unverified
- [functional regression] Dependency health: partial → unverified
- [functional improvement] Tool coverage: unverified → 100

### 2026-07-28 (score 26, −16)

- [functional regression] Tool coverage: 100 → unverified
- [functional improvement] Dependency health: unverified → partial
- [functional] First check of Schema quality: unverified

### 2026-07-27 (score 42)

First indexed and scored.

## MCP tools (14)

### `create_ticket` (~63 tokens)

Create a Zendesk support ticket with correct requester attribution.

Input parameters:

- `description` (string, required)
- `priority` (string)
- `requester_email` (string, required)
- `requester_name` (string)
- `subject` (string, required)
- `tags` (string)

### `get_ticket` (~25 tokens)

Retrieve details of an existing Zendesk ticket.

Input parameters:

- `ticket_id` (integer, required)

### `update_ticket` (~61 tokens)

Update an existing Zendesk ticket (status, priority, add comment, or tags).

Input parameters:

- `comment` (string)
- `priority` (string)
- `status` (string)
- `tags` (string)
- `ticket_id` (integer, required)

### `search_tickets` (~37 tokens)

Search Zendesk tickets using the Zendesk Search API query syntax.

Input parameters:

- `max_results` (integer)
- `query` (string, required)

### `list_recent_tickets` (~27 tokens)

List the most recently updated Zendesk tickets.

Input parameters:

- `max_results` (integer)

### `list_all_tickets` (~38 tokens)

List tickets across the Zendesk instance, optionally filtered by status.

Input parameters:

- `max_results` (integer)
- `status` (string)

### `list_tickets_for_requester` (~37 tokens)

List tickets created for a specific requester email.

Input parameters:

- `max_results` (integer)
- `requester_email` (string, required)

### `get_ticket_comments` (~35 tokens)

Retrieve comments and responses for a Zendesk ticket.

Input parameters:

- `include_private` (boolean)
- `ticket_id` (integer, required)

### `add_ticket_comment` (~41 tokens)

Add a comment to an existing Zendesk ticket.

Input parameters:

- `comment` (string, required)
- `public` (boolean)
- `ticket_id` (integer, required)

### `get_user_by_email` (~28 tokens)

Look up a Zendesk user record by email address.

Input parameters:

- `email` (string, required)

### `close_ticket` (~32 tokens)

Mark a Zendesk ticket as solved.

Input parameters:

- `resolution_comment` (string)
- `ticket_id` (integer, required)

### `reopen_ticket` (~33 tokens)

Reopen a solved or closed Zendesk ticket.

Input parameters:

- `reason` (string)
- `ticket_id` (integer, required)

### `get_ticket_metrics` (~28 tokens)

Retrieve SLA and timing metrics for a Zendesk ticket.

Input parameters:

- `ticket_id` (integer, required)

### `assign_ticket` (~47 tokens)

Assign a Zendesk ticket to a group or to a specific agent.

Input parameters:

- `assignee_email` (string)
- `group_name` (string)
- `ticket_id` (integer, required)

## Diagnostics

Captured diagnostic sections: Provenance, Dependencies. The full working is on the page: https://verifymcp.io/servers/markusvankempen-zendesk-mcp/markusvankempen-zendesk-mcp-server#diagnostics

## Score history

- 2026-08-03: 55
- 2026-08-02: 55
- 2026-08-01: 7
- 2026-07-31: 18
- 2026-07-30: 24
- 2026-07-28: 26
- 2026-07-27: 42

## Links

- npm package: https://www.npmjs.com/package/@markusvankempen/zendesk-mcp-server
- Socket report: https://socket.dev/npm/package/@markusvankempen/zendesk-mcp-server
- Repository: https://github.com/markusvankempen/zendesk-mcp
- Changelog RSS feed: https://verifymcp.io/servers/markusvankempen-zendesk-mcp/markusvankempen-zendesk-mcp-server/changelog.xml
- Changelog JSON feed: https://verifymcp.io/servers/markusvankempen-zendesk-mcp/markusvankempen-zendesk-mcp-server/changelog.json
- HTML version of this page: https://verifymcp.io/servers/markusvankempen-zendesk-mcp/markusvankempen-zendesk-mcp-server