Gondola Award Travel Search

Book a hotel room using a rate from get_hotel_rates. Requires guest details and a saved payment method. Use get_payment_methods to find the payment ID. The gondola_rate_id comes from the room rates returned by get_hotel_rates.

Book a rental vehicle from a search result. Requires a Gondola account and a saved payment method (use get_payment_methods to find the payment ID). The vendor_code, rate_code, acriss_code, and search_id all come from search_vehicles results.

Cancel an existing vehicle booking by its Gondola booking ID. Use this when a user wants to cancel a rental they previously booked.

Compare cash vs points rates and render a side-by-side rate_comparison widget for one or more hotels. Use this whenever the user is making a cash-vs-points decision — whether focused on a single hotel ("compare cash and points at Park Hyatt Tokyo") or weighing top picks against each other ("which of these is the best points redemption?"). Pass an array of one to five hotel_ids resolved from search_hotels. Returns cash rate, points rate, CPP valuation, and deal scores per hotel.

Create a rate alert to monitor a hotel for price drops. The user will be notified by email when the rate drops. Optionally specify dates, or leave them out to monitor any two-night stay.

Look up rental car CDW/LDW (collision damage waiver / loss damage waiver) coverage provided by a credit card. Useful before booking — tells the user whether they can decline the rental company's expensive insurance. Provide EITHER credit_card_product_name (exact card match) OR card_number_bin + card_provider (network-tier-based lookup).

Delete a rate alert to stop monitoring a hotel for price drops.

Diagnose rate availability and per-supplier statuses for a specific hotel. Use this when a power user asks why certain rates aren't showing (e.g. "why is there no AAA rate?" or "is this hotel mapped to Travelport?"). Returns per-source status and a full breakdown of every rate by type. Diagnostic — not for casual recommendations.

Get details for a hotel booking made through Gondola, using the Gondola booking ID shown as "Gondola booking" by get_upcoming_trips and get_past_trips. Returns hotel name, dates, room type, rate, status, and cancellation policy. A hotel or airline confirmation number will not resolve. Reservations Gondola imported from email have no Gondola booking ID; get_upcoming_trips and get_past_trips already return their full detail, so answer from those instead of calling this.

Get a booking link for a hotel on Gondola. Use this when a user wants to book a specific hotel. Returns a URL to the hotel's booking page with dates pre-filled. Pass gondola_rate_id when a specific rate is known so the link deep-links straight to that rate's checkout page.

Get the user's active airline flight credits, eCredits, travel funds, vouchers, and travel-bank balances. Returns the airline, remaining usable amount, currency, credit type, and expiration date when known. Use this whenever the user asks whether they have unused airline money, credits from cancelled flights, or travel vouchers. Credit numbers and confirmation numbers are deliberately not exposed.

Collect award (miles/points) pricing for a flight search that reported pending_sources. Call this after search_flights when you set points: true and the response came back with pending_sources — those are the loyalty programs still being scraped. Returns per-program results: cash itineraries paired with their award price and cents-per-point, plus award-only itineraries the cash search did not surface. A program reporting "timeout" has no answer yet and can be asked again; "no_results" means that program genuinely has no award availability on this route.

Get the user's free night certificates — the award nights earned from credit cards and elite status, such as a Marriott Free Night Award, a World of Hyatt free night, a Hilton free night reward, an IHG reward night, or a Wyndham Go Free night. Returns each certificate's program, how many remain, what it covers (a points ceiling, a hotel category range, or any standard room), when it expires, and whether a points top-up is allowed. These are distinct from points balances — a user can hold zero points and still have a certificate — so use this rather than get_loyalty_accounts whenever the user asks about certificates, free nights, or award nights (e.g. "do I have any free night certs?", "when does my Bonvoy free night expire?"). Certificates expire unused, so surface a near expiration proactively. This tool does not evaluate whether a particular hotel falls under a certificate's ceiling; don't infer coverage for a specific property from the cap.

Get stored property information for a specific hotel: address, chain and brand, property type, star and guest ratings, all-inclusive and adults-only flags, themes, description, check-in and check-out times and instructions, amenities, photo links, room types with beds, size, max adults, and views, policies, and fees. Content only, with no dates or availability. Long lists are capped and end with a '+N more' count, so an amenity missing here may still exist. Use this after search_hotels when the traveler wants to learn more about a property; use get_hotel_rates for prices.

Get live room rates for one hotel and stay window. Rooms are grouped by type (up to 12 shown) with up to three rates each: the cheapest non-refundable, cheapest refundable, and cheapest points award, with nightly and total price, cancellation terms, points earned, and the rate_id that get_booking_link and book_hotel accept as gondola_rate_id. Other rate variants are collapsed into a count. Only rates Gondola can book itself (direct and GDS sources) are shown; rooms with rates from other suppliers only are omitted. Rates arrive from several sources, so a result may say rates are still loading; call again in a few seconds before concluding a room, points rate, or non-refundable rate is unavailable. Past stay dates return a notice instead of rates. Use this after search_hotels when the traveler wants availability or booking options.

Get guest reviews for a specific hotel. Use this to help a user understand what other guests thought about a property — common complaints, recurring praise, recent service issues. Returns up to 10 recent reviews with ratings and comments.

Get pricing percentile context for a specific hotel. Returns where the current rate falls relative to the property's typical pricing (e.g. "this rate is in the 20th percentile — cheaper than 80% of historical observations"). Use this to add objective context to recommendations.

Get the user's loyalty program memberships and current point balances. Use this to personalize recommendations (e.g. "with 120k Bonvoy points, this Sheraton is a great points redemption") and to suggest portfolio optimizations. This covers points balances and elite tiers only — free night certificates are tracked separately and are NOT returned here; use get_free_night_credits for those.

Get a rate calendar for a hotel over a date range so you can recommend the cheapest nights. Use this when a user has flexible dates (e.g. "any week in May"). Returns per-checkin-date nightly rates so you can identify Tuesdays-are-30%-cheaper patterns.

Get the user's past hotel stays and flights. Use this to answer travel-history questions and make recommendations grounded in behavior (e.g. "you loved the Park Hyatt last year", "you've flown United six times this year", "what seats have I taken before?", or "what is my favorite airplane seat?"). Returns past hotels and flights with dates, confirmation numbers, status, costs, loyalty programs, routes, airlines, ticket class, miles redeemed, and historical flight seat assignments when Gondola parsed real row+letter seats from airline emails. Opens with a Patterns block summarising the WHOLE history (aisle/window/middle seat mix, airline share, top routes, hotel chains, recorded spend), then one page of individual reservations newest first. For favorite-seat, aisle/window, side-of-plane, seat-letter, or preferred-row questions, read the Patterns block rather than tallying rows yourself, and do not say seat data is unavailable until this tool has been checked. Pass page=2, 3, ... to walk further back through the reservation list.

List the user's saved payment methods for booking. Returns saved credit/debit cards with their payment IDs, needed for the book_hotel tool.

Get all active rate alerts for the current user. Returns which hotels the user is monitoring for price drops.

Find hotels similar to a given hotel. Use this for branching exploration after a search (e.g. user likes the Park Hyatt Tokyo but wants a cheaper alternative — find similar properties). Pass destination when the alternatives should be in a different city. Returns properties matched by hotel attributes and amenities, with current rates.

Get personalized travel suggestions and trip inspiration for the current user. Returns curated hotel recommendations grounded in the user's preferences, recent searches, popular destinations, and upcoming holidays. Great for open-ended prompts like "where should I go?" or "any trip ideas for next month?".

Get the user's active suite upgrade awards and certificates across loyalty programs. Returns the program, award type, remaining count, and expiration date. Use this whenever the user asks about suite upgrades, Nightly Upgrade Awards, Suite Upgrade Awards, Confirmable Upgrade Rewards, or IHG suite upgrades. These awards are separate from free-night certificates and points balances.

Get the user's saved travel profiles — guest name, email, and phone presets. Each profile has a selectable ID you can pass to book_hotel as travel_profile_id to prefill the guest details, mirroring the website checkout where the user picks a saved traveler instead of typing each field. Use this before booking so you can offer "book as <traveler>" in one step.

Get the user's saved travel context: loyalty programs and elite tiers, home airport, preferred airlines and cabin, preferred hotel chains, typical trip patterns (business vs leisure, budgets, frequent destinations), plus any preferences they've stated or that have been learned from past conversations. Call this once at the start of a travel or planning session and weigh it when recommending hotels, flights, or cars — it is the single best source of who this traveler is. For raw evidence from actual past reservations, routes, hotels, airlines, or flight seats, use get_past_trips.

Get the user's upcoming hotel, flight, and rental car reservations. Use this to ground recommendations in real plans (e.g. "your Tokyo trip is May 15-20, want me to find restaurants?"), check upcoming confirmation numbers, or answer what flights/cars/hotels are already booked. Returns dates, confirmation numbers, status, costs/rates, loyalty programs and earnings, savings/AutoSave signals, flight segment details, ticket class, miles redeemed, refundability/cancellation timing, and seat assignments when Gondola has parsed real row+letter seats from airline emails.

Get details for a specific vehicle booking by its Gondola booking ID. Returns vendor, pickup/dropoff locations and times, vehicle class, rate, and status. Use when a user asks about a rental they've already booked (e.g. "what time is my pickup?", "where do I pick up my Hertz rental?").

Get the rental car CDW/LDW coverage that was stored at booking time for a specific vehicle booking. Use this after a booking to remind the user what coverage their card provides on this rental.

Get a Gondola.ai deep link for a specific vehicle from search results. Use this to share a booking page URL the user can complete on the web, or as a fallback when in-conversation booking via book_vehicle is unavailable. Returns a Gondola checkout link for the selected vehicle; the traveler completes the reservation there. In-conversation booking via book_vehicle is partner-only.

Get detailed information about a specific rental vehicle option. Use this after search_vehicles to get extras, insurance options, charges, and cancellation policy for the vehicle the user wants to book.

Analyze the user's entire loyalty portfolio and surface the highest-value actions: points expiring soon (ranked by value at risk), the best transfer opportunities from their transferable card currencies (Amex, Chase, Bilt, etc.) into hotel programs, and their largest balances. Takes no arguments — it works across the whole portfolio, not a single trip. Use this when the user asks how to make the most of their points, what's expiring, or where they can transfer. To choose where to book a SPECIFIC trip, use search_hotels / compare_rates instead.

Predict whether the current rate at a hotel is a good deal based on historical price trends. Use this when the user is debating booking now vs. waiting. Returns a confidence-scored label (e.g. "book now", "wait", "prices typically rise") with supporting signals and price history.

Search for live events by artist, team, show, or event name. Returns factual event discovery details in provider order, including dates, venue, status, optional approximate listed price range, and the canonical event page. Prices are provider-supplied discovery metadata, not live offers. Use page=0 first and increment page when more results are available. An artist keyword is resolved to that performer and the search is pinned to them, so tribute and club nights that borrow a famous name do not crowd out real tour dates. Many place and word names are also band names (Boston, Chicago, Kansas), so if the response names a performer the user did not mean, search again with match_artist=false rather than concluding nothing is happening. When the resolved performer is the one intended and no events are listed, they have no dates matching that search: do not present namesake events as theirs. When price_precision is "rank_only" the provider withheld amounts but the ordering is exact, so cite the rank against price_ranked_total ("5th cheapest of 9") and link to the event page for the current price. Never state, estimate, or infer a dollar amount in that case.

Search for flights by route and date. Returns cash-priced options ranked for the traveler — weighing their airline loyalty/status and travel history alongside flight quality, not price alone — 10 options per page. Results are discovery-only and cannot be booked through Gondola. Call again with page=2, 3, ... to see more options if none of the first page fit. When you asked for points and the response comes back with pending_sources, award pricing is still being fetched: call get_flight_points with the same search_id and departure_date, passing those pending_sources back, to get it.

Search for hotels by location and dates. Returns a list of matching hotels with cash and points rates and deal scores. To produce a focused cash-vs-points decision widget for a hotel the user is considering — for one or several top picks — follow up with compare_rates rather than narrating rates from search results. This tool searches one fixed stay window. If the user asks for a flexible window (for example, 2 nights between September 8 and 22), either ask which check-in date they prefer or pick one concrete window and explicitly tell the user why you chose it; do not silently default to the earliest possible dates. When the user wants date options, use get_multi_night_rates on the top hotel_ids after search_hotels to surface alternate check-in dates where available.

Search for rental vehicles at an airport or city. Returns available cars sorted by price with vendor, class, and rate details.

Save a learned travel preference or experience to the user's traveler profile. Use when the user shares preferences, likes, dislikes, or trip experiences that should inform future recommendations. Examples: 'Prefers boutique hotels over chains', 'Always takes a window seat', 'Vegetarian — recommend plant-based restaurants', 'Hated ground floor rooms'. Don't save temporary logistics like 'my flight lands at 3pm'. Entries are appended, so saving one preference never overwrites another.