{"$schema":"https://verifymcp.io/schemas/trust-report.json","schemaVersion":1,"license":{"name":"CC BY-NC 4.0","url":"https://creativecommons.org/licenses/by-nc/4.0/"},"generatedAt":"2026-11-06T07:32:15.626Z","url":"https://verifymcp.io/servers/io-usefulapi-vision-helpdesk/vision-helpdesk","markdownUrl":"https://verifymcp.io/servers/io-usefulapi-vision-helpdesk/vision-helpdesk.md","server":{"slug":"io-usefulapi-vision-helpdesk","name":"Vision Helpdesk MCP by usefulapi","registryName":"io.usefulapi/vision-helpdesk","description":"Triage Vision Helpdesk tickets, read conversations, find clients and manage internal handoffs.","registryStatus":"active","deletedAt":null,"statusMessage":null,"liveness":"live","publisher":{"class":"unknown","claimed":false}},"component":{"slug":"vision-helpdesk","type":"remote","identifier":"https://vision-helpdesk.usefulapi.io/mcp","withdrawn":false,"url":"https://verifymcp.io/servers/io-usefulapi-vision-helpdesk/vision-helpdesk","version":"1.6.3","transport":null,"scoredAt":"2026-11-06T00:06:08.904Z"},"score":{"total":18,"tier":"low","status":"scored","weekDelta":-45,"history":[{"date":"2026-11-06","total":18},{"date":"2026-11-05","total":18},{"date":"2026-11-04","total":18},{"date":"2026-11-03","total":18},{"date":"2026-11-02","total":18},{"date":"2026-11-01","total":66},{"date":"2026-10-31","total":66},{"date":"2026-10-30","total":63},{"date":"2026-10-29","total":62}]},"categories":[{"name":"Endpoint Security","score":46,"verdict":"fail","reasons":["The endpoint's TLS certificate is valid, in date, and uses a strong key.","Authorisation not yet verified: we couldn't confirm whether this endpoint requires it.","HTTPS enforcement could not be verified: the plaintext port redirected somewhere other than https, so enforcement is unproven.","HSTS check failed: the Strict-Transport-Security header is absent.","DNSSEC check failed: this domain isn't protected by DNSSEC."],"codes":[{"code":"tls.valid","args":{}},{"code":"auth.unreachable","args":{}},{"code":"https.inconclusive","args":{"reason":"redirect_not_https"}},{"code":"headers.hsts_absent","args":{}},{"code":"dnssec.absent","args":{}}]},{"name":"Transport & Reachability","score":0,"verdict":"fail","reasons":["Transport check failed: declared streamable-http, but the endpoint redirected instead of responding directly."],"codes":[{"code":"transport.redirected","args":{"transport":"streamable-http"}}]},{"name":"Schema Quality & AI Usability","score":0,"verdict":"unverified","reasons":["Schema not yet verified: we couldn't read the endpoint's schema, or could read only part of its tool list."],"codes":[{"code":"schema.unreachable","args":{}}]},{"name":"Stability & Change Management","score":0,"verdict":"unverified","reasons":["Stability not yet verified: not enough scan history yet (needs a 30-day window)."],"codes":[{"code":"stability.insufficient_history","args":{}}]},{"name":"Tool Coverage","score":0,"verdict":"unverified","reasons":["Tool coverage not yet verified: we couldn't read the endpoint's tools, or could read only part of the list."],"codes":[{"code":"toolquality.unreachable","args":{}}]},{"name":"Tool Safety","score":0,"verdict":"unverified","reasons":["Tool safety not yet verified: we couldn't read the endpoint's tools, or could read only part of the list."],"codes":[{"code":"toolsafety.unreachable","args":{}}]},{"name":"Capabilities","score":0,"verdict":"unverified","reasons":["Capabilities not yet verified: we couldn't read the endpoint's capabilities."],"codes":[{"code":"cap.unreachable","args":{}}]}],"inconclusive":["Authorisation not yet verified: we couldn't confirm whether this endpoint requires it.","HTTPS enforcement could not be verified: the plaintext port redirected somewhere other than https, so enforcement is unproven.","Schema not yet verified: we couldn't read the endpoint's schema, or could read only part of its tool list.","Stability not yet verified: not enough scan history yet (needs a 30-day window).","Tool coverage not yet verified: we couldn't read the endpoint's tools, or could read only part of the list.","Tool safety not yet verified: we couldn't read the endpoint's tools, or could read only part of the list.","Capabilities not yet verified: we couldn't read the endpoint's capabilities."],"malware":[],"components":[{"slug":"vision-helpdesk","type":"remote","identifier":"https://vision-helpdesk.usefulapi.io/mcp","withdrawn":false,"score":18,"current":true,"url":"https://verifymcp.io/servers/io-usefulapi-vision-helpdesk/vision-helpdesk","markdownUrl":"https://verifymcp.io/servers/io-usefulapi-vision-helpdesk/vision-helpdesk.md"}],"facts":[{"label":"Endpoint","value":"https://vision-helpdesk.usefulapi.io/mcp"},{"label":"Transports","value":"streamable-http"},{"label":"Auth","value":"none"},{"label":"Version","value":"1.6.3"}],"install":{"available":true,"bundleSha256":null},"tools":[{"name":"vision_get_dashboard_counts","title":"Get dashboard counts","description":"The ticket counts of the staff dashboard (quick view): for example new, open, overdue and assigned tickets. ticket / quick_view.","inputs":[],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":37},{"name":"vision_list_tickets","title":"List tickets","description":"List tickets, with at most ONE filter: a ticket id, a status id, a department id or a folder (inbox, new, overdue, assigned, trash, spam, draft). Without a filter it lists the tickets the API user can see. Status ids come from vision_list_statuses. ticket / get_tickets.","inputs":[{"name":"department_id","type":"integer","required":false,"description":"Only tickets of this department id."},{"name":"folder","type":"string","required":false,"description":"A ticket folder."},{"name":"include_count","type":"boolean","required":false,"description":"Also ask for the total count."},{"name":"limit","type":"integer","required":false,"description":"How many results to return, 1-100 (default 25)."},{"name":"offset","type":"integer","required":false,"description":"How many results to skip (default 0), for the next page."},{"name":"status_id","type":"integer","required":false,"description":"Only tickets with this status id (vision_list_statuses)."},{"name":"ticket_id","type":"integer","required":false,"description":"Only this ticket."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":187},{"name":"vision_search_tickets","title":"Search tickets by reference or subject","description":"Find tickets by an EXACT ticket reference (the ticket hash such as VHD-218) or an EXACT subject. Give one of them. ticket / get_tickets with a filter on ticket_hash or subject.","inputs":[{"name":"limit","type":"integer","required":false,"description":"How many results to return, 1-100 (default 25)."},{"name":"offset","type":"integer","required":false,"description":"How many results to skip (default 0), for the next page."},{"name":"subject","type":"string","required":false,"description":"The exact ticket subject."},{"name":"ticket_hash","type":"string","required":false,"description":"The ticket reference, for example VHD-218."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":123},{"name":"vision_get_ticket","title":"Get ticket","description":"One ticket with its fields (status, owner, priority, department...) and its posts (the conversation). ticket / ticket_details.","inputs":[{"name":"ticket_id","type":"integer","required":true,"description":"Ticket id (the number, not the reference)."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":52},{"name":"vision_list_tickets_by_tag","title":"List tickets by tag","description":"Tickets that carry a tag, by tag id. ticket / tag_search.","inputs":[{"name":"tag_id","type":"integer","required":true,"description":"Tag id."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":37},{"name":"vision_list_tickets_by_label","title":"List tickets by label","description":"Tickets that carry a label, by label id. ticket / search_label_tickets.","inputs":[{"name":"label_id","type":"integer","required":true,"description":"Label id."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":39},{"name":"vision_list_statuses","title":"List ticket statuses","description":"The ticket statuses of a department (ids and names), for filters and status changes. ticket / get_status.","inputs":[{"name":"department_id","type":"integer","required":true,"description":"Department id (statuses are per department)."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":47},{"name":"vision_list_priorities","title":"List ticket priorities","description":"The ticket priorities of a department (ids and names). ticket / get_priority.","inputs":[{"name":"department_id","type":"integer","required":true,"description":"Department id."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":36},{"name":"vision_list_ticket_types","title":"List ticket types","description":"The ticket types of a department (ids and names). ticket / get_ticket_type.","inputs":[{"name":"department_id","type":"integer","required":true,"description":"Department id."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":37},{"name":"vision_list_clients","title":"List clients","description":"List clients (customers), with at most ONE filter: a client id, a first name (exact), or a parent client id (lists that client's contacts). client / get_clients.","inputs":[{"name":"client_id","type":"integer","required":false,"description":"Only this client."},{"name":"first_name","type":"string","required":false,"description":"Clients with exactly this first name."},{"name":"include_count","type":"boolean","required":false,"description":"Also ask for the total count."},{"name":"limit","type":"integer","required":false,"description":"How many clients to return, 1-200 (default 50). The helpdesk returns the whole list; it is cut here."},{"name":"offset","type":"integer","required":false,"description":"How many results to skip (default 0), for the next page."},{"name":"parent_id","type":"integer","required":false,"description":"The contacts of this client."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":153},{"name":"vision_search_clients","title":"Search clients","description":"Search clients by name or email text. client / list_clients.","inputs":[{"name":"limit","type":"integer","required":false,"description":"How many clients to return, 1-200 (default 50)."},{"name":"offset","type":"integer","required":false,"description":"How many results to skip (default 0), for the next page."},{"name":"text","type":"string","required":true,"description":"Part of a client name or email address."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":79},{"name":"vision_get_client_summary","title":"Get client summary","description":"A client's summary: notes and ticket counts. client / get_summary.","inputs":[{"name":"client_id","type":"integer","required":true,"description":"Client id."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":34},{"name":"vision_create_ticket","title":"Create ticket","description":"WRITE: confirm:true required. open a new ticket for a client, given by client id or email. By default no email and no autoresponder is sent; a normal ticket's first post is created on behalf of the client and shown to the client. Internal tickets are staff-only and cannot have client recipients or email enabled. Look up the department, status, priority and type ids first (vision_list_statuses, vision_list_priorities, vision_list_ticket_types). ticket / open_new_ticket.","inputs":[{"name":"as_client","type":"boolean","required":false,"description":"true (default): the post is the client's own; false: it is a staff reply."},{"name":"cc","type":"string","required":false,"description":"CC email addresses."},{"name":"client_email","type":"string","required":false,"description":"A valid client email address. Give this or client_id."},{"name":"client_id","type":"integer","required":false,"description":"The client the ticket is for. Give this or client_email (not needed for an internal ticket)."},{"name":"confirm","type":"boolean","required":true,"description":"Required: confirm the exact change and any client-visible or email effects before setting true."},{"name":"department_id","type":"integer","required":true,"description":"Department id."},{"name":"domain_id","type":"integer","required":true,"description":"Domain id the ticket is opened under (1 on a single-domain helpdesk)."},{"name":"from","type":"string","required":true,"description":"The from address shown on the post, for example support@yourcompany.com."},{"name":"internal","type":"boolean","required":false,"description":"An internal ticket (default false)."},{"name":"message","type":"string","required":true,"description":"The first post (HTML allowed)."},{"name":"owner_ids","type":"array","required":false,"description":"Staff ids that own the ticket."},{"name":"priority_id","type":"integer","required":true,"description":"Priority id."},{"name":"send_autoresponder","type":"boolean","required":false,"description":"Send the autoresponder email to the client (default false)."},{"name":"send_email","type":"boolean","required":false,"description":"Send the post by email to the client (default false)."},{"name":"status_id","type":"integer","required":true,"description":"Status id."},{"name":"subject","type":"string","required":true,"description":"Ticket subject."},{"name":"type_id","type":"integer","required":true,"description":"Ticket type id."},{"name":"visible_to_client","type":"boolean","required":false,"description":"Show the first post to the client (default true)."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":407},{"name":"vision_reply_to_ticket","title":"Reply to ticket","description":"WRITE: confirm:true required. add a staff reply to a ticket. Say explicitly whether the client can see it (visible_to_client) and whether it is emailed to the client (send_email, default false). ticket / reply_ticket.","inputs":[{"name":"confirm","type":"boolean","required":true,"description":"Required: confirm the exact change and any client-visible or email effects before setting true."},{"name":"from","type":"string","required":true,"description":"The sender name or address shown on the reply."},{"name":"message","type":"string","required":true,"description":"The reply text (HTML allowed)."},{"name":"send_email","type":"boolean","required":false,"description":"Email the reply to the client (default false)."},{"name":"ticket_id","type":"integer","required":true,"description":"Ticket id."},{"name":"visible_to_client","type":"boolean","required":true,"description":"true: the client can see the reply; false: staff only."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":158},{"name":"vision_add_ticket_note","title":"Add ticket note","description":"WRITE: confirm:true required. add an internal note to a ticket (not shown to the client). ticket / add_note with notetype 0.","inputs":[{"name":"confirm","type":"boolean","required":true,"description":"Required: confirm the exact change and any client-visible or email effects before setting true."},{"name":"note","type":"string","required":true,"description":"The note text."},{"name":"ticket_id","type":"integer","required":true,"description":"Ticket id."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":83},{"name":"vision_add_client_note","title":"Add client note","description":"WRITE: confirm:true required. add an internal note to a client record. ticket / add_note with notetype 1.","inputs":[{"name":"client_id","type":"integer","required":true,"description":"Client id."},{"name":"confirm","type":"boolean","required":true,"description":"Required: confirm the exact change and any client-visible or email effects before setting true."},{"name":"note","type":"string","required":true,"description":"The note text."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":78},{"name":"vision_update_ticket_property","title":"Update ticket status, priority, department or type","description":"WRITE: confirm:true required. change one property of a ticket to another id: status, priority, department or type. Look the ids up first (vision_list_statuses and the like). Changing the department can change which statuses and priorities apply. ticket / update_properties.","inputs":[{"name":"confirm","type":"boolean","required":true,"description":"Required: confirm the exact change and any client-visible or email effects before setting true."},{"name":"property","type":"string","required":true,"description":"What to change."},{"name":"ticket_id","type":"integer","required":true,"description":"Ticket id."},{"name":"value_id","type":"integer","required":true,"description":"The id of the new status, priority, department or type."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":127},{"name":"vision_assign_ticket_staff","title":"Assign or unassign ticket staff","description":"WRITE: confirm:true required. add a staff member as an owner of a ticket, or remove one. ticket / update_properties with action staff.","inputs":[{"name":"action","type":"string","required":true,"description":"assign or unassign."},{"name":"confirm","type":"boolean","required":true,"description":"Required: confirm the exact change and any client-visible or email effects before setting true."},{"name":"staff_id","type":"integer","required":true,"description":"Staff id."},{"name":"ticket_id","type":"integer","required":true,"description":"Ticket id."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":93},{"name":"vision_add_ticket_tag","title":"Add tag to ticket","description":"WRITE: confirm:true required. add a tag (by title) to a ticket. ticket / add_live_tag.","inputs":[{"name":"confirm","type":"boolean","required":true,"description":"Required: confirm the exact change and any client-visible or email effects before setting true."},{"name":"tag","type":"string","required":true,"description":"The tag title."},{"name":"ticket_id","type":"integer","required":true,"description":"Ticket id."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":76}],"toolsTruncatedAtCapture":false,"diagnostics":{"capturedAt":"2026-11-06T00:06:08.000Z","track":"remote","endpoint":"https://vision-helpdesk.usefulapi.io/mcp","declaredUrl":null,"truncated":false,"tls":{"outcome":"valid","label":"Valid","version":"TLS 1.3","cipherSuite":"TLS_AES_128_GCM_SHA256","chainError":null,"certificates":[{"subject":"CN=usefulapi.io","issuer":"CN=WE1,O=Google Trust Services,C=US","notBefore":"2026-09-13T08:55:39Z","notAfter":"2026-12-12T09:54:12Z","keyType":"ECDSA","keyBits":256,"isCa":false},{"subject":"CN=WE1,O=Google Trust Services,C=US","issuer":"CN=GTS Root R4,O=Google Trust Services LLC,C=US","notBefore":"2023-12-13T09:00:00Z","notAfter":"2029-02-20T14:00:00Z","keyType":"ECDSA","keyBits":256,"isCa":true},{"subject":"CN=GTS Root R4,O=Google Trust Services LLC,C=US","issuer":"CN=GlobalSign Root CA,OU=Root CA,O=GlobalSign nv-sa,C=BE","notBefore":"2023-11-15T03:43:21Z","notAfter":"2028-01-28T00:00:42Z","keyType":"ECDSA","keyBits":384,"isCa":true}]},"dnssec":{"result":"insecure","label":"Not signed","name":"vision-helpdesk.usefulapi.io.","steps":[{"zone":".","outcome":"verified","label":"Verified"},{"zone":"io.","outcome":"verified","label":"Verified"},{"zone":"usefulapi.io.","outcome":"insecure_proven","label":"Unsigned (proven)"}]},"auth":{"outcome":"inconclusive","label":"Inconclusive","gate":null,"gateLabel":null,"status":302,"authorizationServers":[]},"httpsRedirect":{"outcome":"inconclusive","label":"Inconclusive","status":302},"transports":[{"transport":"streamable-http","outcome":"redirected","label":"Redirected","status":302,"followed":false}],"provenance":null,"installScripts":[],"installScriptsTotal":null,"vulnerabilities":[],"vulnerabilitiesTotal":null,"dependencies":null},"mismatches":[],"changelog":{"trackingSince":"2026-10-29","recent":[{"id":"chg_01a1ae2d-5526-7c39-be9c-457a93d29a1f","kind":"score.rubric_changed","summary":"We updated how we score, so this day's move reflects our rubric, not a change to the server","materiality":"functional","direction":"neutral","scoreDelta":null,"occurredOn":"2026-11-06","url":"https://verifymcp.io/servers/io-usefulapi-vision-helpdesk/vision-helpdesk#chg-chg_01a1ae2d-5526-7c39-be9c-457a93d29a1f"},{"id":"chg_01a19991-ae04-71ee-99c3-25dc91258da0","kind":"check.unverifiable","summary":"Stability (0.10 → unverified)","materiality":"security","direction":"regression","scoreDelta":null,"occurredOn":"2026-11-02","url":"https://verifymcp.io/servers/io-usefulapi-vision-helpdesk/vision-helpdesk#chg-chg_01a19991-ae04-71ee-99c3-25dc91258da0"},{"id":"chg_01a19991-ae07-77f3-b655-f1fd603a06a0","kind":"check.unverifiable","summary":"Tool safety (pass → unverified)","materiality":"security","direction":"regression","scoreDelta":null,"occurredOn":"2026-11-02","url":"https://verifymcp.io/servers/io-usefulapi-vision-helpdesk/vision-helpdesk#chg-chg_01a19991-ae07-77f3-b655-f1fd603a06a0"},{"id":"chg_01a19991-ae07-7e19-be80-2e8555a8a6a1","kind":"check.unverifiable","summary":"Authorization (pass → unverified)","materiality":"security","direction":"regression","scoreDelta":null,"occurredOn":"2026-11-02","url":"https://verifymcp.io/servers/io-usefulapi-vision-helpdesk/vision-helpdesk#chg-chg_01a19991-ae07-7e19-be80-2e8555a8a6a1"},{"id":"chg_01a19991-ae08-74eb-aa87-10e778f127fb","kind":"check.unverifiable","summary":"Schema quality (100 → unverified)","materiality":"functional","direction":"regression","scoreDelta":null,"occurredOn":"2026-11-02","url":"https://verifymcp.io/servers/io-usefulapi-vision-helpdesk/vision-helpdesk#chg-chg_01a19991-ae08-74eb-aa87-10e778f127fb"},{"id":"chg_01a19991-ae0a-72eb-ad19-68853f73515c","kind":"check.unverifiable","summary":"Capabilities (pass → unverified)","materiality":"functional","direction":"regression","scoreDelta":null,"occurredOn":"2026-11-02","url":"https://verifymcp.io/servers/io-usefulapi-vision-helpdesk/vision-helpdesk#chg-chg_01a19991-ae0a-72eb-ad19-68853f73515c"},{"id":"chg_01a19991-ae0a-7c17-bdb9-534520830272","kind":"check.unverifiable","summary":"Tool coverage (100 → unverified)","materiality":"functional","direction":"regression","scoreDelta":null,"occurredOn":"2026-11-02","url":"https://verifymcp.io/servers/io-usefulapi-vision-helpdesk/vision-helpdesk#chg-chg_01a19991-ae0a-7c17-bdb9-534520830272"},{"id":"chg_01a19991-ae0b-7282-a0ac-2f581a35ae78","kind":"capture.status_changed","summary":"Endpoint reachability (reachable → not serving MCP)","materiality":"security","direction":"regression","scoreDelta":null,"occurredOn":"2026-11-02","url":"https://verifymcp.io/servers/io-usefulapi-vision-helpdesk/vision-helpdesk#chg-chg_01a19991-ae0b-7282-a0ac-2f581a35ae78"},{"id":"chg_01a19991-ae0b-7bf6-83f0-b132708d0279","kind":"score.total_changed","summary":"Trust score (66 → 18)","materiality":"functional","direction":"regression","scoreDelta":-48,"occurredOn":"2026-11-02","url":"https://verifymcp.io/servers/io-usefulapi-vision-helpdesk/vision-helpdesk#chg-chg_01a19991-ae0b-7bf6-83f0-b132708d0279"},{"id":"chg_01a193fb-2cf7-7e34-bd0c-7008e8ff6183","kind":"check.verdict","summary":"Authorization (partial → pass)","materiality":"security","direction":"improvement","scoreDelta":null,"occurredOn":"2026-10-31","url":"https://verifymcp.io/servers/io-usefulapi-vision-helpdesk/vision-helpdesk#chg-chg_01a193fb-2cf7-7e34-bd0c-7008e8ff6183"},{"id":"chg_01a193fb-2cf8-7bd5-bc40-3b33509177e5","kind":"check.verdict","summary":"MCP protocol (fail → pass)","materiality":"functional","direction":"improvement","scoreDelta":null,"occurredOn":"2026-10-31","url":"https://verifymcp.io/servers/io-usefulapi-vision-helpdesk/vision-helpdesk#chg-chg_01a193fb-2cf8-7bd5-bc40-3b33509177e5"},{"id":"chg_01a193fb-2cf9-72c3-9f1f-8d667ca8c608","kind":"prompt.added","summary":"New prompt “find_tickets_by_reference_or_subject”","materiality":"functional","direction":"neutral","scoreDelta":null,"occurredOn":"2026-10-31","url":"https://verifymcp.io/servers/io-usefulapi-vision-helpdesk/vision-helpdesk#chg-chg_01a193fb-2cf9-72c3-9f1f-8d667ca8c608"},{"id":"chg_01a193fb-2cf9-78b7-8a65-5b6ce5ce2a00","kind":"prompt.added","summary":"New prompt “hand_off_a_support_ticket”","materiality":"functional","direction":"neutral","scoreDelta":null,"occurredOn":"2026-10-31","url":"https://verifymcp.io/servers/io-usefulapi-vision-helpdesk/vision-helpdesk#chg-chg_01a193fb-2cf9-78b7-8a65-5b6ce5ce2a00"},{"id":"chg_01a193fb-2cf9-7dd5-9b6f-bad7210ca715","kind":"prompt.added","summary":"New prompt “look_up_a_customer_before_replying”","materiality":"functional","direction":"neutral","scoreDelta":null,"occurredOn":"2026-10-31","url":"https://verifymcp.io/servers/io-usefulapi-vision-helpdesk/vision-helpdesk#chg-chg_01a193fb-2cf9-7dd5-9b6f-bad7210ca715"},{"id":"chg_01a193fb-2cfa-73f6-ae3c-e9c0c5e99ee1","kind":"prompt.added","summary":"New prompt “review_overdue_support_tickets”","materiality":"functional","direction":"neutral","scoreDelta":null,"occurredOn":"2026-10-31","url":"https://verifymcp.io/servers/io-usefulapi-vision-helpdesk/vision-helpdesk#chg-chg_01a193fb-2cfa-73f6-ae3c-e9c0c5e99ee1"},{"id":"chg_01a193fb-2cfa-7906-a9ed-b5b22108d3aa","kind":"server.version_changed","summary":"Server version (1.2.0 → 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