{"$schema":"https://verifymcp.io/schemas/trust-report.json","schemaVersion":1,"license":{"name":"CC BY-NC 4.0","url":"https://creativecommons.org/licenses/by-nc/4.0/"},"generatedAt":"2026-11-05T15:43:52.517Z","url":"https://verifymcp.io/servers/io-usefulapi-gladly/gladly","markdownUrl":"https://verifymcp.io/servers/io-usefulapi-gladly/gladly.md","server":{"slug":"io-usefulapi-gladly","name":"Gladly MCP by usefulapi","registryName":"io.usefulapi/gladly","description":"Find customers, read conversations, items and tasks; add internal notes in Gladly.","registryStatus":"active","deletedAt":null,"statusMessage":null,"liveness":"live","publisher":{"class":"unknown","claimed":false}},"component":{"slug":"gladly","type":"remote","identifier":"https://gladly.usefulapi.io/mcp","withdrawn":false,"url":"https://verifymcp.io/servers/io-usefulapi-gladly/gladly","version":"1.5.3","transport":null,"scoredAt":"2026-11-05T15:03:30.133Z"},"score":{"total":18,"tier":"low","status":"scored","weekDelta":null,"history":[{"date":"2026-11-05","total":18},{"date":"2026-11-04","total":18},{"date":"2026-11-03","total":18},{"date":"2026-11-02","total":18},{"date":"2026-11-01","total":66},{"date":"2026-10-31","total":66}]},"categories":[{"name":"Endpoint Security","score":46,"verdict":"fail","reasons":["The endpoint's TLS certificate is valid, in date, and uses a strong key.","Authorisation not yet verified: we couldn't confirm whether this endpoint requires it.","HTTPS enforcement could not be verified: the plaintext port redirected somewhere other than https, so enforcement is unproven.","HSTS check failed: the Strict-Transport-Security header is absent.","DNSSEC check failed: this domain isn't protected by DNSSEC."],"codes":[{"code":"tls.valid","args":{}},{"code":"auth.unreachable","args":{}},{"code":"https.inconclusive","args":{"reason":"redirect_not_https"}},{"code":"headers.hsts_absent","args":{}},{"code":"dnssec.absent","args":{}}]},{"name":"Transport & Reachability","score":0,"verdict":"fail","reasons":["Transport check failed: declared streamable-http, but the endpoint redirected instead of responding directly."],"codes":[{"code":"transport.redirected","args":{"transport":"streamable-http"}}]},{"name":"Schema Quality & AI Usability","score":0,"verdict":"unverified","reasons":["Schema not yet verified: we couldn't read the endpoint's schema, or could read only part of its tool list."],"codes":[{"code":"schema.unreachable","args":{}}]},{"name":"Stability & Change Management","score":0,"verdict":"unverified","reasons":["Stability not yet verified: not enough scan history yet (needs a 30-day window)."],"codes":[{"code":"stability.insufficient_history","args":{}}]},{"name":"Tool Coverage","score":0,"verdict":"unverified","reasons":["Tool coverage not yet verified: we couldn't read the endpoint's tools, or could read only part of the list."],"codes":[{"code":"toolquality.unreachable","args":{}}]},{"name":"Tool Safety","score":0,"verdict":"unverified","reasons":["Tool safety not yet verified: we couldn't read the endpoint's tools, or could read only part of the list."],"codes":[{"code":"toolsafety.unreachable","args":{}}]},{"name":"Capabilities","score":0,"verdict":"unverified","reasons":["Capabilities not yet verified: we couldn't read the endpoint's capabilities."],"codes":[{"code":"cap.unreachable","args":{}}]}],"inconclusive":["Authorisation not yet verified: we couldn't confirm whether this endpoint requires it.","HTTPS enforcement could not be verified: the plaintext port redirected somewhere other than https, so enforcement is unproven.","Schema not yet verified: we couldn't read the endpoint's schema, or could read only part of its tool list.","Stability not yet verified: not enough scan history yet (needs a 30-day window).","Tool coverage not yet verified: we couldn't read the endpoint's tools, or could read only part of the list.","Tool safety not yet verified: we couldn't read the endpoint's tools, or could read only part of the list.","Capabilities not yet verified: we couldn't read the endpoint's capabilities."],"malware":[],"components":[{"slug":"gladly","type":"remote","identifier":"https://gladly.usefulapi.io/mcp","withdrawn":false,"score":18,"current":true,"url":"https://verifymcp.io/servers/io-usefulapi-gladly/gladly","markdownUrl":"https://verifymcp.io/servers/io-usefulapi-gladly/gladly.md"}],"facts":[{"label":"Endpoint","value":"https://gladly.usefulapi.io/mcp"},{"label":"Transports","value":"streamable-http"},{"label":"Auth","value":"none"},{"label":"Version","value":"1.5.3"}],"install":{"available":true,"bundleSha256":null},"tools":[{"name":"gladly_get_organization","title":"Get the organization","description":"Get metadata about the Gladly organization: id, name, login domain, time zone, URL. 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Gladly API: GET /api/v1/inboxes.","inputs":[],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":34},{"name":"gladly_get_inbox","title":"Get an inbox","description":"Get the metadata of one inbox by id. Gladly API: GET /api/v1/inboxes/{inboxId}.","inputs":[{"name":"inbox_id","type":"string","required":true,"description":"The inbox id (from gladly_list_inboxes)."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":52},{"name":"gladly_list_topics","title":"List topics","description":"List the conversation topics (id, name, parentId, disabled). Use it to turn the topicIds of a conversation into names. Gladly API: GET /api/v1/topics.","inputs":[],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":47},{"name":"gladly_list_audiences","title":"List audiences","description":"List the audiences used to target answers (id, name). Gladly API: GET /api/v1/audiences.","inputs":[],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":36},{"name":"gladly_find_customers","title":"Find customers","description":"Find customer profiles by EXACTLY ONE identifier: email, phone number (E.164, for example +16505551987) or externalCustomerId. Returns at most 50 profiles, newest update first. Gladly API: GET /api/v1/customer-profiles.","inputs":[{"name":"email","type":"string","required":false,"description":"Customer email address."},{"name":"external_customer_id","type":"string","required":false,"description":"Customer id in your own system of record (only for older Lookup Adaptors)."},{"name":"phone_number","type":"string","required":false,"description":"Phone number in E.164 format, for example +16505551987."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":122},{"name":"gladly_get_customer","title":"Get a customer","description":"Get one customer profile by id: name, emails, phones, address, custom attributes. Gladly API: GET /api/v1/customer-profiles/{customerId}.","inputs":[{"name":"customer_id","type":"string","required":true,"description":"The customer id (from gladly_find_customers)."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":60},{"name":"gladly_list_customer_conversations","title":"List conversations of a customer","description":"List the conversations of one customer, oldest first (at most 100; the reply says if it was cut). Each has topics, status and assignee. Gladly API: GET /api/v1/customers/{customerId}/conversations.","inputs":[{"name":"customer_id","type":"string","required":true,"description":"The customer id (from gladly_find_customers)."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":78},{"name":"gladly_get_conversation","title":"Get a conversation","description":"Get the metadata of one conversation: assignee, inbox, topics, custom attributes, status. A merged conversation returns the surviving one. Gladly API: GET /api/v1/conversations/{conversationId}.","inputs":[{"name":"conversation_id","type":"string","required":true,"description":"The conversation id (from gladly_list_customer_conversations)."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":70},{"name":"gladly_list_conversation_items","title":"List the timeline of a conversation","description":"List the timeline items of a conversation (messages, emails, calls, notes), oldest first, at most 1000. Gladly API: GET /api/v1/conversations/{conversationId}/items.","inputs":[{"name":"conversation_id","type":"string","required":true,"description":"The conversation id."},{"name":"session_id","type":"string","required":false,"description":"Only items of this session id."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":78},{"name":"gladly_get_conversation_item","title":"Get a conversation item","description":"Get one conversation item (message, email, note, call) by id. Gladly API: GET /api/v1/conversation-items/{itemId}.","inputs":[{"name":"item_id","type":"string","required":true,"description":"The item id (from gladly_list_conversation_items)."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":61},{"name":"gladly_list_customer_tasks","title":"List tasks of a customer","description":"List the tasks of one customer, newest first (at most 2000), optionally only OPEN or CLOSED. Gladly API: GET /api/v1/customers/{customerId}/tasks.","inputs":[{"name":"customer_id","type":"string","required":true,"description":"The customer id."},{"name":"status","type":"string","required":false,"description":"Only tasks with this status."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":72},{"name":"gladly_get_task","title":"Get a task","description":"Get one task by id: body, assignee, due date, status, topics. Gladly API: GET /api/v1/tasks/{taskId}.","inputs":[{"name":"task_id","type":"string","required":true,"description":"The task id (from gladly_list_customer_tasks)."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":58},{"name":"gladly_add_conversation_note","title":"Add an internal note to a conversation","description":"WRITE: add an internal note to a conversation. The note is for agents only; the customer does not see it. Each call adds a NEW note, so do not repeat a call that succeeded. Gladly API: POST /api/v1/conversations/{conversationId}/notes.","inputs":[{"name":"body","type":"string","required":true,"description":"Plain text of the note."},{"name":"conversation_id","type":"string","required":true,"description":"The conversation id."}],"outputs":[],"hasOutputSchema":false,"hasExamples":false,"tokenEstimate":91}],"toolsTruncatedAtCapture":false,"diagnostics":{"capturedAt":"2026-11-05T15:03:30.000Z","track":"remote","endpoint":"https://gladly.usefulapi.io/mcp","declaredUrl":null,"truncated":false,"tls":{"outcome":"valid","label":"Valid","version":"TLS 1.3","cipherSuite":"TLS_AES_128_GCM_SHA256","chainError":null,"certificates":[{"subject":"CN=usefulapi.io","issuer":"CN=WE1,O=Google Trust Services,C=US","notBefore":"2026-09-13T08:55:39Z","notAfter":"2026-12-12T09:54:12Z","keyType":"ECDSA","keyBits":256,"isCa":false},{"subject":"CN=WE1,O=Google Trust Services,C=US","issuer":"CN=GTS Root R4,O=Google Trust Services LLC,C=US","notBefore":"2023-12-13T09:00:00Z","notAfter":"2029-02-20T14:00:00Z","keyType":"ECDSA","keyBits":256,"isCa":true},{"subject":"CN=GTS Root R4,O=Google Trust Services LLC,C=US","issuer":"CN=GlobalSign Root CA,OU=Root CA,O=GlobalSign nv-sa,C=BE","notBefore":"2023-11-15T03:43:21Z","notAfter":"2028-01-28T00:00:42Z","keyType":"ECDSA","keyBits":384,"isCa":true}]},"dnssec":{"result":"insecure","label":"Not signed","name":"gladly.usefulapi.io.","steps":[{"zone":".","outcome":"verified","label":"Verified"},{"zone":"io.","outcome":"verified","label":"Verified"},{"zone":"usefulapi.io.","outcome":"insecure_proven","label":"Unsigned (proven)"}]},"auth":{"outcome":"inconclusive","label":"Inconclusive","gate":null,"gateLabel":null,"status":302,"authorizationServers":[]},"httpsRedirect":{"outcome":"inconclusive","label":"Inconclusive","status":302},"transports":[{"transport":"streamable-http","outcome":"redirected","label":"Redirected","status":302,"followed":false}],"provenance":null,"installScripts":[],"installScriptsTotal":null,"vulnerabilities":[],"vulnerabilitiesTotal":null,"dependencies":null},"mismatches":[],"changelog":{"trackingSince":"2026-10-31","recent":[{"id":"chg_01a19a09-82f1-7953-9a6f-493f020fcf9a","kind":"check.unverifiable","summary":"Tool safety (pass → unverified)","materiality":"security","direction":"regression","scoreDelta":null,"occurredOn":"2026-11-02","url":"https://verifymcp.io/servers/io-usefulapi-gladly/gladly#chg-chg_01a19a09-82f1-7953-9a6f-493f020fcf9a"},{"id":"chg_01a19a09-82f3-79c8-8e0e-835a313b307a","kind":"check.unverifiable","summary":"Authorization (pass → 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unverified)","materiality":"functional","direction":"regression","scoreDelta":null,"occurredOn":"2026-11-02","url":"https://verifymcp.io/servers/io-usefulapi-gladly/gladly#chg-chg_01a19a09-82f5-701f-981f-529956bb98f4"},{"id":"chg_01a19a09-82f5-76e0-9d53-68dedc0f7df6","kind":"check.unverifiable","summary":"Tool coverage (100 → unverified)","materiality":"functional","direction":"regression","scoreDelta":null,"occurredOn":"2026-11-02","url":"https://verifymcp.io/servers/io-usefulapi-gladly/gladly#chg-chg_01a19a09-82f5-76e0-9d53-68dedc0f7df6"},{"id":"chg_01a19a09-82f5-7e39-b7a0-eaf8ae0950fc","kind":"capture.status_changed","summary":"Endpoint reachability (reachable → not serving MCP)","materiality":"security","direction":"regression","scoreDelta":null,"occurredOn":"2026-11-02","url":"https://verifymcp.io/servers/io-usefulapi-gladly/gladly#chg-chg_01a19a09-82f5-7e39-b7a0-eaf8ae0950fc"},{"id":"chg_01a19a09-82f6-72b6-a31b-03d56d407fc1","kind":"score.total_changed","summary":"Trust score (66 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scored","materiality":"functional","direction":"neutral","scoreDelta":null,"occurredOn":"2026-10-31","url":"https://verifymcp.io/servers/io-usefulapi-gladly/gladly#chg-chg_01a19242-f94c-7f08-a35c-eb427bf94e07"}],"truncated":false,"feedUrl":"https://verifymcp.io/servers/io-usefulapi-gladly/gladly/changelog.json"},"links":{"html":"https://verifymcp.io/servers/io-usefulapi-gladly/gladly","markdown":"https://verifymcp.io/servers/io-usefulapi-gladly/gladly.md","changelogJson":"https://verifymcp.io/servers/io-usefulapi-gladly/gladly/changelog.json","changelogRss":"https://verifymcp.io/servers/io-usefulapi-gladly/gladly.xml","external":[{"label":"Remote endpoint","href":"https://gladly.usefulapi.io/mcp"},{"label":"Repository","href":"https://github.com/m190/usefulapi-mcp"},{"label":"Website","href":"https://usefulapi.io/gladly/"}]}}