# Zammad (Mojood Connect) (pypi · mojood-zammad-mcp)

Zammad tickets in Claude: find, summarise, add notes and assign after a yes.

- Trust score: 81/100 (high trust)
- Registry status: active
- Liveness: live
- Owner verified: no
- Last scored: 2026-11-05

## Components

- pypi · `mojood-zammad-mcp`: 81/100 (this document), [markdown](https://verifymcp.io/servers/askmojood-zammad-mcp/mojood-zammad-mcp.md), [page](https://verifymcp.io/servers/askmojood-zammad-mcp/mojood-zammad-mcp)

## Channel facts

- Registry: `pypi`
- Package: `mojood-zammad-mcp`
- Version: `0.1.0`
- Transport: `stdio`

## Trust breakdown

How this component scores in each security and reliability category. Every signal is checked automatically from public evidence about the published package, including repeated runs of it in an isolated sandbox, and we only credit what we can confirm. Scores are 0–100 per category. Scoring method: https://verifymcp.io/docs/scoring (what has changed: https://verifymcp.io/docs/scoring/changelog)

Scored 2026-11-05.

- **Supply Chain Security**: 100/100
  - No malware found by supply-chain analysis.
  - No known CVEs affecting this package version or its production dependencies.
  - Runs hatchling.build at install time, a recognised build step with no custom scripting around it.
  - 1 of 31 dependencies flagged as unhealthy.
- **Provenance & Transparency**: 97/100
  - Source repository is publicly reachable at the declared URL.
  - Cryptographically verified build provenance (signed, bound to askmojood/zammad-mcp).
  - Clear OSI-approved license (Apache-2.0).
  - Actively maintained (last published 2 days ago).
  - Disclosure check failed: no security disclosure policy was found in the source repository.
- **Schema Quality & AI Usability**: 75/100
  - AI-judged instruction clarity (good).
  - Tool/resource definitions use about 608 tokens (~101/item across 6 items; 6 tools + 0 resources), lean.
  - Usage-examples check failed: none of the tools include examples.
- **Stability & Change Management**: 0/100
  - Stability not yet verified: not enough scan history yet (needs a 30-day window).
- **Tool Coverage**: 100/100
  - 100% of tools have a non-trivial description (not blank, and not just the tool's name).
  - 100% of tool parameters carry a description.
  - Structured output schemas are declared (100% of tools); any adoption earns full credit.
- **Tool Safety**: 100/100
  - No prompt-injection markers were found in the server instructions, tool names or descriptions we captured.
  - We read all 6 captured tool definition(s), and no name or description among them implies an irreversible operation.
  - An AI judge read all 7 captured unit(s) of tool text and found none that tries to manipulate the model reading it.
- **Capabilities**: 100/100
  - Implements a current MCP spec version (2026-07-28).

**Unverified: 1 category.** A category scored 0 because we could not verify it: a data source with nothing on this package, evidence we could not reach, or a check we could not run. We only credit what we can confirm.

## Install

### How do I install the Zammad (Mojood Connect) MCP server?

Zammad (Mojood Connect) runs locally as a PyPI package, launched with uvx mojood-zammad-mcp. Ready-made configuration for Claude, Cursor, VS Code, Codex and 5 more is on this page, copied from each client's own documentation.

### Claude

```bash
claude mcp add askmojood-zammad-mcp -- uvx mojood-zammad-mcp
```

### Cursor

```json
{
  "mcpServers": {
    "askmojood-zammad-mcp": {
      "command": "uvx",
      "args": [
        "mojood-zammad-mcp"
      ]
    }
  }
}
```

### VS Code

```json
{
  "servers": {
    "askmojood-zammad-mcp": {
      "command": "uvx",
      "args": [
        "mojood-zammad-mcp"
      ]
    }
  }
}
```

### Codex

```bash
codex mcp add askmojood-zammad-mcp -- uvx mojood-zammad-mcp
```

### opencode

```json
{
  "$schema": "https://opencode.ai/config.json",
  "mcp": {
    "askmojood-zammad-mcp": {
      "type": "local",
      "command": [
        "uvx",
        "mojood-zammad-mcp"
      ],
      "enabled": true
    }
  }
}
```

### OpenClaw

```bash
openclaw mcp add askmojood-zammad-mcp --command uvx --arg mojood-zammad-mcp
```

### Hermes

```yaml
mcp_servers:
  askmojood-zammad-mcp:
    command: "uvx"
    args: ["mojood-zammad-mcp"]
```

### Netclaw

```json
{
  "McpServers": {
    "askmojood-zammad-mcp": {
      "Transport": "stdio",
      "Command": "uvx",
      "Arguments": [
        "mojood-zammad-mcp"
      ]
    }
  }
}
```

### Vellum

```bash
assistant mcp add askmojood-zammad-mcp -t stdio -c uvx -a mojood-zammad-mcp
```

### Other

```json
{
  "mcpServers": {
    "askmojood-zammad-mcp": {
      "command": "uvx",
      "args": [
        "mojood-zammad-mcp"
      ]
    }
  }
}
```

## Changelog

Every change recorded for this component, newest first. Days that predate change tracking, or that we cannot explain, say so: "we were watching and nothing happened" and "we were not watching" are different claims.

### 2026-11-05 (score 81, +15)

- [security improvement] Malware scan: unverified → pass

### 2026-11-02 (score 66)

First indexed and scored.

## MCP tools (6)

### `find_tickets` (~78 tokens)

Find tickets

Find tickets by words, or list them all. Each comes with its state, priority, owner, customer, company and
whether it's waiting on us or on the customer.

Input parameters:

- `query`: words from the title or messages, e.g. "invoice" or "helmets"
- `state` (string): open includes new and pending

Output parameters:

- `tickets` (array)
- `total` (integer)

### `get_ticket` (~47 tokens)

Read a ticket

One ticket with every message in order: who wrote it, when, and whether it was an internal note.

Input parameters:

- `number` (string, required): the ticket number, e.g. "65002"

Output parameters:

- `messages` (array)
- `problem`
- `ticket`

### `customer_overview` (~65 tokens)

A customer's tickets

A customer company or person: its people, its open tickets and how many are closed. If the name matches
several, returns them as candidates: ask which.

Input parameters:

- `name` (string, required): a company ("Al Noor Hotels") or a person ("Mona Farouk")

Output parameters:

- `candidates` (array): when the name matched several: ask which
- `closed_tickets` (integer)
- `company`
- `open_tickets` (array)
- `people` (array)
- `problem`

### `needs_attention` (~35 tokens)

What needs attention

Open tickets no one owns, tickets waiting on us (oldest first), pending reminders that are overdue, and high
priority tickets.

Output parameters:

- `high_priority` (array)
- `reminders_overdue` (array): pending tickets whose reminder time has passed
- `unassigned` (array): open tickets no agent owns
- `waiting_on_us` (array): the customer wrote last; oldest first

### `add_internal_note` (~102 tokens)

Add an internal note

Add an internal note to a ticket. The first call changes nothing and returns a summary and a confirmation
code; the note is added only on a second call with the code, after the user has said yes.

Input parameters:

- `confirmation`: leave empty first; pass the code only after the user confirms
- `text` (string, required): the note, for agents only; the customer never sees it
- `ticket_number` (string, required): e.g. "65002"

Output parameters:

- `confirmation`: when done is false: the code to pass back, only after the user says yes
- `done` (boolean): false: nothing has changed yet; true: Zammad has made the change
- `expires_in_minutes`
- `problem`: why it can't be done; nothing was changed
- `summary` (string)
- `ticket`

### `update_ticket` (~111 tokens)

Update a ticket

Assign a ticket, change its state or its priority. The first call changes nothing and returns a summary and a
confirmation code; the change happens only on a second call with the code, after the user has said yes.

Input parameters:

- `confirmation`: leave empty first; pass the code only after the user confirms
- `owner`: an agent's name, to assign it
- `priority`: new priority
- `state`: new state
- `ticket_number` (string, required): e.g. "65002"

Output parameters:

- `confirmation`: when done is false: the code to pass back, only after the user says yes
- `done` (boolean): false: nothing has changed yet; true: Zammad has made the change
- `expires_in_minutes`
- `problem`: why it can't be done; nothing was changed
- `summary` (string)
- `ticket`

## Diagnostics

Captured diagnostic sections: Provenance, Install scripts, Dependencies. The full working is on the page: https://verifymcp.io/servers/askmojood-zammad-mcp/mojood-zammad-mcp#diagnostics

## Score history

- 2026-11-05: 81
- 2026-11-04: 66
- 2026-11-03: 66
- 2026-11-02: 66

## Common questions

### What is the Zammad (Mojood Connect) MCP server?

Zammad (Mojood Connect) is an MCP server listed in the public MCP registry as io.github.askmojood/zammad-mcp. Zammad tickets in Claude: find, summarise, add notes and assign after a yes. This page covers its PyPI package (mojood-zammad-mcp).

### Is the Zammad (Mojood Connect) MCP server safe to use?

Zammad (Mojood Connect) scores 81 out of 100 on VerifyMCP. We found no known CVEs affecting it as of 5 November 2026. Its build provenance is signed and verified. That is a record of what we were able to check automatically, not an endorsement. The category breakdown on this page shows every signal behind the number, including the ones we could not confirm.

### What tools does the Zammad (Mojood Connect) MCP server expose?

Zammad (Mojood Connect) exposes 6 tools: find_tickets, get_ticket, customer_overview, needs_attention, add_internal_note, update_ticket. Their descriptions and schemas cost roughly 438 tokens of context every time the server is loaded.

### Is the Zammad (Mojood Connect) MCP server still maintained?

Zammad (Mojood Connect) is still listed as active in the MCP registry. We last reached this channel on 5 November 2026. Those dates come from our own scans of the registry and the channel itself, not from anything the publisher announced.

### What licence is the Zammad (Mojood Connect) MCP server under?

Zammad (Mojood Connect) declares the Apache-2.0 licence, which is OSI-approved. That covers the source only, and says nothing about the cost of any service it calls.

## Links

- PyPI project: https://pypi.org/project/mojood-zammad-mcp/
- Socket report: https://socket.dev/pypi/package/mojood-zammad-mcp
- Repository: https://github.com/askmojood/zammad-mcp
- Website: https://mojood.app/connect
- Changelog RSS feed: https://verifymcp.io/servers/askmojood-zammad-mcp/mojood-zammad-mcp.xml
- Changelog JSON feed: https://verifymcp.io/servers/askmojood-zammad-mcp/mojood-zammad-mcp.json
- HTML version of this page: https://verifymcp.io/servers/askmojood-zammad-mcp/mojood-zammad-mcp